Orlando, Flórida (MCO-Aeroporto Internacional de Orlando)
Airport, Orlando, Flórida (MCO-Aeroporto Internacional de Orlando)
42 min de carro
Quartos e camas
4 quartos (acomoda 10 pessoas)
Quarto 1
2 camas de solteiro
Quarto 2
1 cama King
Quarto 3
2 camas de solteiro
Quarto 4
1 cama Queen
Quarto 5
1 futon casal
2 banheiros
Banheiro 1
Banheira · Vaso sanitário · Apenas chuveiro
Banheiro 2
Banheira ou chuveiro · Vaso sanitário
Espaços
Deque ou pátio
Cozinha
Área de recreação externa
Jardim
Espaço para refeições
Sobre esta propriedade
Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic
Welcome to our Sunshine Villa in Orlando, Florida!
This 5-star Mediterranean-Style villa is situated in the exclusive resort community of Solana with a 24-hour security gate and guard. The resort is merely 12 minutes to Disney World and close to all the other Orlando area attractions. The bright and airy 4-bedroom home can accommodate 10 people max. It has a private pool and spa with no rear neighbors that you and your family will enjoy. The home also comes with a fully equipped kitchen, a spacious family room with an HDTV ready for streaming (Disney+, Netflix, Hulu ready), a formal living and dining room and a laundry room with a washer and a dryer. Two additional flat-screen HDTVs are also available in the bedrooms. The high-speed wireless Internet is provided free of charge. Professionally furnished and decorated to a high standard, the home truly has everything you desire to make magical memories and enjoy every moment in this vacation capitol of the world.
Within the prestigious Solana resort, the clubhouse offers many more exceptional amenities available to all guests. Some of the outstanding features of the complex include a large community pool and spa (heated year-round), cabana, 18-hole mini-golf course/putting green, playground, and beach volleyball court. The beautiful clubhouse on site also has a reception/social area, a cyber café, a well-equipped fitness room, video games room and video arcade.
The Solana resort is conveniently positioned in the heart of Orlando's vacation home district (right off of US-27), just 12 mins South of Disney's WEST GATE entrance and 6 mins from Orlando's main artery road Interstate I-4. Key travel times from the resort and villa are shown below;
- 2 mins to shopping and restaurants on US-27 (Publix Supermarket, Walmart, etc.) - 5 mins to Champion Gate Golf Course - 12 mins to Disney's West Gate entrance. - 20 mins to Universal Studio/Epic Universe/Universal Island of Adventure (incl. the popular Wizarding World of Harry Potter) - 25 mins to the newly opened LEGO Land - 30 mins to Orlando International Airport (MCO) - 55 mins to Orlando Sanford Airport - 60 mins to Kennedy Space Center - 70 mins to the east coast beaches (Daytona Beach area) - 80 mins to the west coast beaches (Tampa Bay / Clearwater)
Private pool/spa heat and BBQ grill rental are available upon request for an extra cost.
Private pool/spa heating (optional) is available at a rate of $39 per day plus tax
BBQ/grill (optional) is available at a rate of $59 per week plus tax
Self-catering accommodation for private, lawful use only. Occupancy terms as agreed at the time of booking may not be changed without owner consent.
Abusive behavior may result in cancellation without refund. Guests must review emailed check-in info. Pool/spa temps are preset; no refunds for temps.
Owner not liable for injuries, illnesses, death, theft, property damages/loss sustained by the renters or visitors regardless of how it may occur.
Informações importantes
O que você precisa saber
Propriedade nº 494567vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e trava de segurança.
Informações a área
Davenport
Com excelente localização em Solana, um bairro de Four Corners, esta vila fica perto de parques temáticos e às margens de um lago. Old Town e Disney Springs™ são dois espaços ideais para quem gosta de compras. A região também oferece atrações como Walt Disney World® Resort e Parque temático Animal Kingdom® da Disney. Se você estiver viajando com as crianças, curta atrações como Disney's Hollywood Studios® e Epcot®. Passeios de jet ski e esqui aquático são ótimas oportunidades para se refrescar, mas você também pode tentar atividades como escalada em rocha e passeios a cavalo nos arredores.
Highland Reserve Golf Club - 2 min de carro - 1.7 km
Northeast Regional Park - 3 min de carro - 4.8 km
Lake Davenport - 4 min de carro - 6.1 km
Four Corners FC - 4 min de carro - 5.8 km
ChampionsGate Golf Club - 6 min de carro - 6.4 km
Opções nos arredores
Estação Kissimmee - 29 min de carro
Aeroporto de Kissimmee Gateway (ISM) - 36 min de carro
Restaurantes
McDonald's - 3 min de carro
7-Eleven - 7 min de carro
Chick-Fil-A - 4 min de carro
Twistee Treat Berry Town - 3 min de carro
Dutch Bros Coffee - 3 min de carro
Perguntas frequentes
Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic tem piscina?
Sim, esta propriedade tem uma piscina. O tipo de piscina disponível é piscina aquecida.
Quanto custa ficar em Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic?
A partir de 11 de mai. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic em 3 de mai. de 2027 começam a partir de R$ 724, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa o estacionamento em Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic?
Horário de check-out: 10h.
Onde fica Luxury Villa w/ Private Pool & Spa Upscale Gated/Guarded Resort Near Disney/Epic?
Em Four Corners, esta vila ideal para famílias fica em no lago, a 2,5 km de Highland Reserve Golf Club e a 10 km de ChampionsGate Golf Club e Four Corners FC. Posner Village e Lake Davenport também ficam a 10 km.
Avaliações
8,8
Excelente
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect for a family getaway! We had no issues, pool heater was amazing. Owner had great communication.
Karly C.
Hospedou-se por 4 diárias em mar. de 2026
Verificada
8/10 - Boa
AlexMaralee P.
3 de jan. de 2025
Pontos positivos: Limpeza, check-in e localização
Family Vacation
Great location, close to everything, pool and spa were fantastic especially heated!!
AlexMaralee P.
Hospedou-se por 6 diárias em dez. de 2024
Resposta de VrboOwner em 2 de abr. de 2025
Glad that you stay with us was enjoyable! Welcome back any time!
Verificada
10/10 - Excelente
Peggy M.
5 de out. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very nice clean comfortable home. Owner Was very quick to respond to questions. Pool was clean and amazing. Owner had very informing information in the folder prepared for guests in case of emergencies and general overall questions about the property.
Peggy M.
Hospedou-se por 3 diárias em out. de 2025
Resposta de VrboOwner em 19 de out. de 2025
Thank you Peggy for the 5-star review! Welcome back any time!
Verificada
8/10 - Boa
Ed L.
9 de fev. de 2025
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
2 Week Stay
Great response from owner and property manager. Place was clean but could use a little additional cleaning. Hot tub and pool were great, and location is very convenient. A few additional items would help like plastic dishware for taking out to the pool area. We would definitely stay here again.
Ed L.
Hospedou-se por 14 diárias em jan. de 2025
Resposta de VrboOwner em 2 de abr. de 2025
Glad you enjoyed your stay at the Sunshine Villa, and would definitely stay with us again.
Welcome back any time!
Verificada
10/10 - Excelente
Brenda M.
10 de abr. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect stay
Our family enjoyed our stay immensely. Home was well appointed had everything needed for a comfortable stay. The pool and hot tub was enjoyed morning and night after a day out. Club house was an added bonus we enjoyed mini golf and the resort area swimming pool. Our young adult children enjoyed the well equipped fitness room as well. Location is perfect, nice quite area within 30-45 min of Disney. Would definitely book again.
Brenda M.
Hospedou-se por 15 diárias em mar. de 2024
Resposta de VrboOwner em 2 de abr. de 2025
Glad to hear your family enjoyed your stay at our villa immensely. We would welcome you back any time!
Verificada
10/10 - Excelente
Rick D.
25 de jul. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Nice "Clean" house in great Neiborhood.
After staying in a number of pool homes in the Disney area, we were quite pleased with this home. While it may have typical small issues found in short term rentals, they were addressed immediately by Dee with their local management team. We especially loved its location and convenience to ALL forms of shopping and restraints and the ability to go to the Disney parks without getting onto I-4. We'd go back
Rick D.
Hospedou-se por 9 diárias em jul. de 2022
Resposta de VrboOwner em 15 de set. de 2023
So glad to hear that you and family enjoyed your stay at our villa. Thanks for the review, and welcome back any time, Rick!!
Verificada
8/10 - Boa
John P.
29 de mar. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Holiday Home
A very nice home to holiday in. We stayed with our two infant grandchildren who loved the pool. The home does not have a games room such as found in many other holiday homes but otherwise the home is spacious and comfortable.
If I could offer any advice it would be to update the kitchen utensils, frying pans, etc.
The owner was friendly, helpful and answered all enquiries quickly.
John P.
Hospedou-se por 15 diárias em mar. de 2024
Resposta de VrboOwner em 2 de abr. de 2025
Very happy to host your family. Glad you enjoyed your stay, along with your grandchildren!
Verificada
10/10 - Excelente
Mike H.
5 de set. de 2018
Spacious well appointed accomodation
Clean, spacious modern accommodation. Gated community just off the highway. Easy to find from airport with supplied directions. Close to parks - Disney 30 mins. Great pool for kids to unwind in after a long day at Disney. We found everything you could possibly need was supplied in one of the cupboards. Central really to everything, supermarkets, restaurants, major highways and parks. Would definitely rebook if visiting Orlando in the future.
Mike H.
Hospedou-se por 12 diárias em ago. de 2018
Resposta de VrboOwner em 15 de set. de 2023
Thank you for staying with us, Mike. Welcome back any time!
Verificada
8/10 - Boa
Doug H.
3 de abr. de 2018
Very good
House is very plain. Needs more pool furniture and what was there was dirty. All else was fine
Doug H.
Hospedou-se por 8 diárias em mar. de 2018
Resposta de VrboOwner em 15 de set. de 2023
Thanks for your review. We have since added 3 more pool loungers in addition to the 2 palm casual ones that are there.
Verificada
10/10 - Excelente
Daniel Y.
18 de abr. de 2023
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Has everything!
This place checked all the boxes for this family of 6. The host did an EXCELLENT job answering all of my questions. The check in process was really easy, the guards were really nice and it was very easy to find the house. My only issue was this property needs a good deep clean. we ended up cleaning before unpacking. Thank you to the host, the house is beautiful and perfect!
Daniel Y.
Hospedou-se por 5 diárias em abr. de 2023
Verificada
8/10 - Boa
David M.
1 de mar. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Worry Free Vacation
We stayed at the Sunshine Villa for 18 days this year. We found the property located within The Solana Resort to be very secure and well maintained. Solana is close to everything, such as grocery, pharmacy, etc. The house was probably built in the 00’s (I am guessing) and was very clean. Few things could be updated, but nothing serious. We paid for pool heating as it was cooler in late Jan – Feb and was warm when we arrived and throughout our stay. We only had one issue that was handled within a couple hours by the management company and Dee. Overall, I would say that the property is very good value.
David M.
Hospedou-se por 18 diárias em jan. de 2024
Resposta de VrboOwner em 2 de abr. de 2025
Appreciate your review. Glad you like the location, and cleanliness, and private heated pool/spa at our villa. Thank you for your stay!
Verificada
6/10 - Razoável
Arthur T.
3 de mar. de 2022
Pontos positivos: Check-in e localização
Pontos negativos: Comunicação
Nice (not new) house in a quiet neighborhood.
We stayed for 64 days and I was disappointed that we couldn't use the pool. The heating of the pool, in my estimation, amounted to price gouging. I understand that there is a cost for fuel to heat the pool. They wanted $1800.00 extra just to heat the pool, and when I questioned the price, was told that's what it is. Needless to say it was very disappointing! I would never stay at this place again! Never had any contact with the property managers. Called once got a recording and never received a return call.
Arthur T.
Hospedou-se por 64 diárias em dez. de 2021
Resposta de VrboOwner em 15 de set. de 2023
Thank you for your stay, Art. It is very costly to heat a pool in the winter months even in Florida. Especially given the high cost of gas these days, the $1800 for 64 days is very reasonable compared to the going rate in the market. I have also reiterated multiple times, before your check-in and mid-way through your stay, to reach out to our FL property manager if you ever have any maintenance or pool issues, or to me if you do not get a prompt response from them. I did not get any communication from you about any issues, and had no idea you even had an issue during your month-long stay until I saw this review.
Verificada
6/10 - Razoável
Nancy B.
26 de mar. de 2025
Pontos positivos: Comunicação e localização
Pontos negativos: Precisão do anúncio
Dated Villa Not Luxury
We stayed for 5 weeks. The villa was very dated. We did enjoy the pool and hot tub. The door to the pool had an alarm that went off 30 seconds after door was opened. The owner didn’t know how to turn it off. We paid extra @35 a day to heat pool and hot tub. We also paid to use the grill which was a disappointment because it was dirty and needed to be replaced. We did receive a partial refund for the inconvenience. This was the first VRBO we’ve stayed at where we had to ‘rent’ the grill. It is not a ‘New Luxury Villa’ as the title suggests. Mattresses in extra bedrooms need replacing they are old and uncomfortable. Property manager was wonderful! The pillows were disgusting so she ordered new ones for us, and a bath mat for the extra bathroom. Along with my husband, she helped clean the grill and provided a full tank. Dee was great! Kitchen could use more silverware and glasses and cookie sheets need replacing. bathroom.
Nancy B.
Hospedou-se por 35 diárias em fev. de 2025
Resposta de VrboOwner em 2 de abr. de 2025
We appreciate your feedback and take all guest concerns seriously, as you even acknowledged our team's prompt responses. The patio door alarm functions as intended—a safety feature to prevent unsupervised pool access and maintain indoor climate control, as leaving doors open in Florida’s heat could overload the AC. A BBQ grill usage fee is not uncommon in this vacation rental market, especially as it covers a propane tank refill. I have been hosting for 12 years, and our fee has not increased in all that time. Our staff was dispatched immediately to address the grill’s grease buildup issue, and the grill was confirmed to be in working order. We provided a partial refund for the inconvenience nonetheless. Six new pillows were promptly provided when you expressed dissatisfaction. Our team responded quickly to every concern, yet some expectations—like replacing a functional grill—were unreasonable. While we understand that every guest has different expectations, we take pride in maintaining our home to high standards and accommodating reasonable requests.
Verificada
8/10 - Boa
Christina L.
5 de mar. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Clean and great community but house needs updates
We have stayed in the Solana community many times and have always had a great experience. We chose this house in a hurry based on the value and while we had a great time there, we feel that this particular property needs some updating. Master bedroom was extremely comfortable but beds in other 3 rooms were barely tolerable. There were no ceiling fans in this house and the only portable fan was in the master bedroom (our guest had no fan). Only 2 of the 4 bedrooms had tv’s and the main (living room) tv is on a tv stand that sits about 1 1/2 feet off of the floor. The house was clean and stocked and we appreciated being able to spend the week here, but it was definitely not “cozy” or “comfortable” like most of the other properties here that we have stayed at. Very easy fix: the owner just needs to spend a little time here and a few bucks adding some basic comforts...better beds (bed frames move and make noise and mattresses are TERRIBLE) and fix the tv problems in thee as main living room and spare bedrooms.
Christina L.
Hospedou-se por 6 diárias em fev. de 2021
Resposta de VrboOwner em 15 de set. de 2023
Thank you, Christina, for taking the time to review our property. Glad to hear you had a great time staying with us. We appreciate your suggestions for various updates to the house. We are indeed considering updating the beds in some form for three of the bedrooms. We are, however, not planning to add more TVs. Some guests prefer not to have a TV in kids' rooms, three TVs in the house are enough. I noticed from your review that you had more than one guests (at least 3?) staying at the property, while your booking stated only 1 guest. It is probably an oversight on your part, but an accurate guest count would be appreciated not only as a courtesy to the hosts but also per our house rules.
Verificada
8/10 - Boa
Brenda D.
20 de abr. de 2026
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Quiet neighborhood and great spa (which is what I needed after a long day at Disney or Universal). Pool was very nice unfortunately, the weather wasn't, but host had provided a puzzle (thank you). Unit contained everything we needed and more. Would definitely stay again.
Brenda D.
Hospedou-se por 4 diárias em abr. de 2026
Verificada
10/10 - Excelente
Kristin O.
5 de fev. de 2026
Þetta er fínt hús
Kristin O.
Hospedou-se por 13 diárias em dez. de 2025
Verificada
10/10 - Excelente
Allen L.
31 de jan. de 2026
Pontos positivos: Limpeza, localização e precisão do anúncio
Perfect
Allen L.
Hospedou-se por 3 diárias em jan. de 2026
Verificada
4/10 - Insatisfatório
Oliberio O.
3 de mar. de 2022
Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio
Pontos negativos: Check-in
Be aware of the gate guard officer. VERY RUDE!
Everything was perfect. Only reason I would not recommend is, the very first person you see when coming in is the security at front gate which is very very rude. Did not get his name but he is an older gentleman. Extremely rude and for some reason he thinks he's funny. He should make people feel welcome. Other than that everything was OK, but what makes me give a low star review is the security guard. No one wants to come on vacations and deal with rudeness for no reason at all.
Oliberio O.
Hospedou-se por 3 diárias em fev. de 2022
Resposta de VrboOwner em 15 de set. de 2023
As an upscale resort, Solana resort provides not only premium facilities such as a fully staffed clubhouse, pool/spa, tiki bar, 18-hole mini-golf, but also 24x7 security to ensure guest safety. The guards are there to monitor and check the access badges of people entering the resort including all the guests. I am not sure what the circumstance was at the time of your stay, but I am sorry to hear that you had an unpleasant experience with the guard. We were caught by a complete surprise by your review as It was never communicated to us any time during your stay. As the owner of the villa, we tried our utmost to prepare and service our villa to ensure our guests had a good stay. We do not, however, have any control over the resort security guard, other than filing a complaint to the resort management about that particular guard, in which case, you need to provide some details surrounding your encounter with the guard. We received none. Nonetheless, your 2 star rating is an extraordinarily low rating for an otherwise "perfect" stay - the rating seems unjustified (vs. our avg of 4.5 stars over 9 years that we've been hosting).
Verificada
6/10 - Razoável
Kasey H.
25 de nov. de 2021
Pontos positivos: Limpeza, check-in, comunicação e localização
Disney Vacation
It would have been nice to know we had to pay to heat the pool and hot tub before we booked the location. There was also a note to not set the AC below 76 degrees in the house which was very hot especially for Florida. The house was nice and clean.
Kasey H.
Hospedou-se por 6 diárias em nov.. de 2021
Resposta de VrboOwner em 15 de set. de 2023
Thank you for the feedback. Glad you enjoyed your stay. We noted the private pool/spa option in an Additional Info section, which used to be displayed. However, upon checking today, I found that section is no longer shown after VRBO’s multiple updates to their listing UI. So I have just added the note to the main listing description. AC temp can be adjusted. I would think 72F-77F is a reasonable range. When in question, contact our FL guest service/property manager.
Verificada
10/10 - Excelente
Dave R.
3 de mai. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
They had a blast.
I rented this property for one of my employees & his family. He said it was one of the nicest places he has ever stayed & the location was magnificent.
Dave R.
Hospedou-se por 6 diárias em mar. de 2021
Verificada
10/10 - Excelente
Ralph F.
2 de mai. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Nice Spring Break Place
The property was very clean with enough space for our family. The pool was very nice and paying for the heat was worth the expense to make the time more enjoyable. We enjoyed the privacy of fewer neighbors in the back. Communication with the management company was easy with quick response. A few updates of pillows and additional pool towels would be appreciated but otherwise we would stay here again.
Ralph F.
Hospedou-se por 5 diárias em abr. de 2021
Verificada
10/10 - Excelente
Tasha W.
6 de mar. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great location. Great home
Great little home! I had a few things I brought up with the property manager and Alex and they were addressed promptly and respectfully.
Tasha W.
Hospedou-se por 8 diárias em fev. de 2021
Resposta de VrboOwner em 15 de set. de 2023
Thank you for staying with us, Tasha. Your feedback is very much appreciated!
Verificada
8/10 - Boa
Steve L.
4 de mar. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very Clean
The house was clean and in good shape. We enjoyed our stay, but the furniture and appliances were a little dated. All in all it meet our needs for the week and worked out great.
Steve
Steve L.
Hospedou-se por 7 diárias em fev. de 2021
Resposta de VrboOwner em 15 de set. de 2023
We are glad that you enjoyed your stay. Welcome back any time!
Verificada
6/10 - Razoável
Raven B.
28 de jan. de 2021
Pontos positivos: Limpeza, check-in e localização
Not Luxury
The description of a luxury property is far fetched. The house was relatively clean however amenities, accomodations and beds are all in need of an upgrade.
The towels are very thin, brown, bleached and dated from Dollar store in 1990. Master bed kin is lumpy and saggy along with the queen in Bedroom 2. Linens and bedding are very dated, satin hotel beddings again not Luxury quality at all.
The small TV in the family room sat on a low coffee table that was far from stable with small children in the house.
Pool heater did not work- called property manager 7 times with no call back. Emailed Alex to be told to call property manager. Plunger in Master Bathroom closet was ripped and broken in two; called again. No response. Purchased a new one.
The resort / club house was baren. Tiki bar closed, canopies over pool chairs were ridden with black mold and torn. Mini Golf Course for $3/per person to play was not well kept. Pool heater was broken in mail pool and hot tub was unable to be used by more than two people or anyone under 18. It was 100*.
Was expecting a much higher level of stay and accomodations.
Raven B.
Hospedou-se por 5 diárias em jan. de 2021
Resposta de VrboOwner em 15 de set. de 2023
Sorry to hear your 5-day stay was not up to your standard. I want to clarify that the 24 photos of the villa and the resort accurately depict the property. We recommend our guests check out the pictures before they book. And overwhelmingly, our guests rated us 5 stars (4.5/5) and gave positive reviews. The beddings and amenities are all as pictured. The towels are refreshed periodically - the ones currently in the villa are one year old (not from "a dollar store in 1990"). The TV stand in the family room is also as pictured. You did email me once about the pool temperature, and I advised you to call the property manager as they are close by in the same city. Since I did not hear from you again for the rest of your stay, I thought everything was resolved. In a follow-up, our property manager confirmed that the pool heater had been turned on for your arrival with a brand new pool cover to conserve the heat. We ourselves returned from the villa two weeks before; the pool heater was working well too. However, we hired the property manager for guest service, and you are right to expect them to respond to your calls. According to the property manager, they did not receive any calls from you, and we could only surmise that you called the office number when they were out working. Were you able to leave a message or call the alternative cell phone numbers in addition to the office number in the villa's guest book? It must have been a communication mishap, which I will help avoid in the future by clearly spelling out the steps and escalation path for our future guests if they run into any maintenance issues at the villa.
Verificada
10/10 - Excelente
jessica r.
3 de abr. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Had to cancel due to covid and owner was Wonderful to deal with and accommodate
Unfortunately I had to cancel due to Coronavirus but Alex was awesome and refunded me and was always easy to get ahold of. When this passes we will be going back!
jessica r.
Hospedou-se por 7 diárias em mar. de 2020
Resposta de VrboOwner em 15 de set. de 2023
Glad to be able to help, Jessica. Welcome any time!