First, the condo was clean and decorated nicely. It is laid out funky, with the front door in the back of the property and no stairs to get to it. You have to walk up a rather long path around the building and a parking area to reach it. Once you’re in, you just need to always take the garage door opener with you, then you can just go in and out the garage. The communication was not easy. It wasn’t very personal and I had to ask questions over and over to get them answered. I was sent emails to my private account to ask for payment even though I’d already paid. I thought it was a scam because none of the links worked for the phone numbers to ask questions and because policy states guests should never pay or communicate with anyone outside of the platform. The emails also stated that I had 24 hours to pay or my reservation would get canceled. It took many tries to get someone to respond..right at the 24 hr mark someone did, but still didn’t answer my questions. It took another barrage of messages to get answers. I was charged for a hot tub, that didn’t exist and early arrival, that was never discussed or happened. It took multiple messages to get those reversed even though it was included in my original message. The person responding did eventually say they had computer issues which is why I had been sent the messages for payment and bogus charges. The explanations and apology fell flat, and no one seemed to care that it took me so many tries to get someone to respond.