Dog friendly home with ocean views hot tub deck foosball and fireplace

Aubre, thank you for sharing your feedback. We’re sorry the home’s cleanliness, particularly the pet stains and lingering odors, fell short of expectations, and that the hot tub’s street-facing location did not provide the privacy you anticipated. Our team offered housekeeping assistance during your stay, and we understand that the timing did not work for you. After your stay, we issued a refund, covering 50% of the cleaning fee and hot tub fee. We also regret that the property’s condition and the hot tub setting did not match the experience you expected from the listing, and we appreciate you bringing these matters to our attention.

Hi, Robin, thank you for providing us with this valuable feedback. We are so glad that you had a wonderful time at our beautiful home! We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We look forward to welcoming you back for another wonderful getaway in the future!

Thank you, Amanda, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Thank you for taking the time to share your valuable feedback. We are truly sorry to hear about the multiple maintenance and usability issues you encountered during your stay. This is certainly not the experience we want for our guests, and we completely understand your frustration. We have notified our local team about the loose pedestal sink, missing shower handle, oversized table, non-functional electrical plugs, and missing closet door knobs so they can address these matters as quickly as possible. Your feedback is invaluable in helping us improve the quality of our homes. We understand that these issues have impacted your stay and your feelings about renting our home again. Please know that we take your experience seriously and are committed to making things right. Thank you for your patience and understanding. We hope to have the opportunity to provide you with a much better experience in the future.

Thanks for staying at The Harbor House and for the four-star rating. We hope the harbor setting and comfortable layout helped you relax. If there’s anything we could improve to earn five stars next time, please send a quick note through Vrbo messages so we can make updates for future guests. We’d welcome the chance to host you again.