Okanagan - Ptarmigan Inn 302 - Powder Family

Hello Khairul, thank you for taking the time to share your experience with us. We understand that the location wasn’t ideal for your visit since you weren’t here for skiing, and I’m sorry to hear that the building management and cleaning didn’t meet your expectations. We truly appreciate your honest feedback; it helps us understand where we can improve and better serve our guests. I’m glad to hear the unit itself was in satisfactory condition, and we hope to make your next stay even better.

Hugh, thank you for your detailed feedback. We're glad to hear the unit was well-appointed for cooking and dining. We understand that the bunk beds may not be ideal for adults and will take a closer look at the furnishings in Bedroom 3 to see where improvements can be made. We appreciate your notes about the lighting, bathroom faucet, and window coverings, and we’ll have our team assess those areas. The fireplace has since been repaired, and we apologize it wasn’t functional during your stay. We understand the stairs can be a challenge and appreciate your patience. Your input helps us improve, and we hope to offer a better experience in the future.