Summers Edge, Private Beach, 2 Pools, Bikes

Thank you, Emily, for sharing your experience with us. We’re thrilled to hear that you and your family had a great stay and enjoyed the convenience of the bikes and the lovely screened-in porch. It sounds like you made the most of your time at the beach, and we love that the short walk to the sand was a highlight for you. We genuinely appreciate your feedback about the communication prior to your arrival. It’s important to us that our guests feel supported, and we’re sorry we fell short in that area. We’re always working to improve, and your input helps us do just that. We would love to welcome you back for another stay in the future. Thank you for recommending us!

We are pleased to hear you enjoyed your stay, Jacqueline Elizabeth. Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local operations manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager for review, and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you for your feedback, Barbara. We brought your feedback to the attention of the local staff. We are pleased to report that all the kitchen appliances have been replaced in the home. As well as the cushions and slipcovers cleaned and sanitized. The master bathroom has been completely updated and renovated. There was also new bedding and shower curtains added. We look forward to hosting you again very soon. Thank you!

Denise, thank you for sharing your experience, we're glad you found our home to be convenient and we hope you enjoyed your stay! We apologize for the areas you found to be in need of some TLC and our local manager assured us that the bike issues have been reported to the bike company to repair or replace them. Additionally, the broken chair has been removed and the dryer was inspected and found to be in good working order. While we acknowledge that beds will not suit everyone's specific preferences, we regret that the twin beds were not comfortable for you. We enjoyed having you as our guest and we hope to host you again.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Gregory, we are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager for review, and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you for taking the time to share your feedback, Claire. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We look forward to hosting you for a great stay in the future. We are very sorry you weren't able to use those amenities. It is always our goal for our guests to be able to use everything the home has to offer. We hope that the refund that you were given has helped with some resolution of the issue you experienced.