The Dolphin Suite - 2 Water-View Balconies, WiFi, W/D, AC, Pools, Hot Tubs & Gym

Thank you, Lisa, for sharing your thoughts about your recent stay with us. We’re glad to hear that you found the unit in good condition overall and that our maintenance team was able to address the pocket door issue promptly. We appreciate your feedback regarding the remotes, outdoor chairs, pillows, and vents. It’s clear you have a keen eye for detail, and we understand how important these aspects are for a comfortable stay. We’re committed to providing a consistently high-quality experience, and your insights help us improve. We’ll make sure to look into the items you mentioned to ensure everything is up to our standards. It’s wonderful to know that you felt this unit was a significant improvement from your previous stays at the Emerald Grand. We truly value your loyalty and would love to welcome you back for another visit soon.

Thank you, Geliss, for sharing your experience with us. We’re glad to hear you enjoyed the nice room and the great views, but we’re truly sorry to learn about the challenges you faced during your stay. It’s disappointing to hear that the check-in process didn’t meet your expectations, especially with little ones in tow. We understand how frustrating it can be to wait with luggage and toddlers, and we appreciate your patience. We strive to ensure our homes are ready for guests at check-in, and we’ll certainly address this with our team to improve our processes. Regarding the TV connectivity issues, we apologize for the inconvenience that caused. It’s important to us that you have a seamless experience, and we regret that you had to go through extra steps to resolve it. We’ll work on better communication to ensure our guests have the support they need without added hassle. We appreciate your feedback about the location as well. While being in the heart of HarborWalk Village offers great entertainment, we understand that access to the beach is a priority for many guests. We’re always looking for ways to enhance our guests' experiences, and your insights are invaluable. Thank you again for your feedback, and we hope you might consider giving us another chance in the future. We’re committed to providing a comfortable and enjoyable stay for all our guests.