Emerald Grande Condo: Beach, Marina & Ocean View

Hi Morgan, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:-Thank you for letting us know that your stay was satisfactory in this condo unit.-It's worth noting that this is a bustling location with over five hundred rooms directly located on Border Walk on the marina. The front desk is managed by the hotel, particularly during peak seasons. Additionally, there are various restaurants and bars available as part of the entertainment offerings-We encourage our guests to thoroughly review all the details in the listing to ensure their expectations are met seamlessly. This proactive step ensures a satisfying experience for everyone involved.We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.

Hi Jamaria, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. After reviewing your feedback, we reached out to the homeowner, and they would like to share the following: -Thank you for confirming that you found the condo beautiful and enjoyed your visit. We apologize for any miscommunication between you and our local Guest Contact and regret any inconvenience caused. Based on your feedback, we will address this issue with our local guest contact to ensure continued improvement for future guests. -We do provide reserved supplies such as toilet paper and towels in cabinets below the sinks. Rest assured, we will take steps to prevent similar occurrences in the future. -We are delighted to hear that you had a wonderful vacation in our newly renovated unit, complete with new furniture and flooring. Thanks for taking the time to leave your review! We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

From the Owner: "Thank you for your feedback. I'm very sorry to hear that your experience did not meet expectations.On the day of your arrival, our previous guests checked out later than scheduled, which left our cleaning team with limited time to prepare the unit. While our cleaner was still finishing up, we understand you preferred privacy and asked her to leave early. Unfortunately, this meant that some areas, such as mopping and final touch-ups, were not completed, and we sincerely apologize for that.We do thoroughly wash all linens and towels with our in-unit washer, and we take cleanliness seriously. I’ve followed up with our team to ensure this situation does not happen again.Regarding the toilet seat, it was not broken but had a loose screw, which has since been tightened. As for the bed frame, it is a standard design without sharp edges, but we’ll take a closer look to ensure it’s as safe and guest-friendly as possible. We’re truly sorry to hear about your spouse’s injury and hope they are recovering well.We appreciate your comments, as they help us improve the experience for all future guests. Best regards."

"The right vacation home is everything, and we’re glad to hear you enjoyed the lack of noise and our prompt communication during your stay. We followed up after reading your feedback, and we wanted to share the following:- The master bedroom door lock issue was due to the prior guest, and we were glad to have maintenance resolve it promptly upon your arrival.- All food items left in the unit were sealed; however, we understand this may not have been preferred, and we will ensure the fridge and freezer are fully cleared moving forward.- The bar sink faucet is in good working order, but we’ll continue to inspect all fixtures regularly to ensure they are in great condition.- We are changing cleaning crews to provide a higher level of service for future guests.We appreciate your feedback as we continue to make sure the home is fully prepared and comfortable for all guests."