Stylish Desert Gem W/Fast WiFi, Private Patio, Central A/C, and Shared Gas Grill

Thank you for your feedback. We're pleased to hear that you found the home quite nice and that our support team provided excellent service. We apologize for the difficulty you experienced in initially finding the property. We'll work on improving the directions or providing clearer instructions for future guests. Your input is appreciated, and we hope to host you again in the future.

Thank you for your feedback. We’re glad to hear that overall everything was okay during your stay. We appreciate your understanding regarding the HVAC not working for heat or AC. It’s great to hear that you enjoyed the reverse osmosis filtered water, which is one of the home’s best features. Just to clarify, the TV is set up for streaming only and does not include live broadcasts, but you’re welcome to use your own streaming services while you’re there. We also acknowledge the sound isolation isn’t ideal, and that noise from the above was noticeable, though we’re glad it wasn’t a major issue. We look forward to hosting you again in the future

Thank you for taking the time to share your experience, David. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We are very sorry for the difficulty in using the lockbox. We appreciate you notifying us promptly of this so that we can take the appropriate steps toward a resolution. We will follow up with our Home Owners Association, which manages the facility, to ensure that all concerns have been addressed. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.

Hi, Lisa! We're so disappointed to read about the poor clean you experienced. The housekeeper that prepared the home for you is no longer with us, and further training has been done with the rest of our housekeeping staff. Unfortunately, the pool and hot tub are out of our control, but your comments have been passed along to the HOA. Thank you!

Tracy, thank you for your feedback. We’re glad to hear you enjoyed the condo and had no issues with the unit itself. We’re truly sorry the pool experience fell short of expectations. The lack of cushions and the temperature of both the pool and hot tub clearly impacted your stay, and we apologize that the promised follow-up did not happen. Your comments have been shared with the local team to ensure better communication and amenity upkeep going forward. We understand how important the pool area is, especially when visiting from out of state, and we appreciate you taking the time to share your experience.

Joseph, thank you for sharing your experience, we're glad you liked our home's decor and that our team responded in a timely manner when you reached out. That said, we truly apologize for the issue you encountered with the key to the pool. New pool keys have been made and we regret the inconvenience this caused your party. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Thank you, Jay, for your feedback. We sincerely apologize for the issues you have encountered during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.