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This review shocked us very much, as the house was renovated and lovingly furnished just a few months ago. All previous guests were very satisfied and we have only received good reviews. We knew before the guest arrived that we would have a lot of problems with her, as communication beforehand was already exhausting and complicated. We always responded to the questions and complaints as quickly as possible and some things were not understandable when we were on-site (such as the hot water problem, which did not exist). The fan chain was also extended at the guest's request and thus made accessible. These sometimes unnecessary messages from the guest and sending of staff cost us a lot of nerves, time and money. The guest was sometimes as confusing in his communication as this review is. The guest wrote in advance that it was her husband's first vacation and that everything had to be perfect and we can only imagine that the demand for perfection, the excitement and the poor adaptability led to this review.