Cute, Cozy Beach Cottage/Duplex - One block to the beach! Location is Key!

Hey Paul, Thank you so much for your review. Glad you enjoyed your stay. Please visit us again.

Hi Jeremy, Thank you for bringing this to our attention during your stay. The owner immediately hired a contractor to remove the ceiling area which was the issue. We are so glad you enjoyed the the home otherwise and the perfect location on Isle of Palms.

Thank you so much for perfectly describing our beach home! :) We’re so happy you enjoyed your stay and got to enjoy some beach time between baseball games. We hope you’ll visit again and stay with Carroll Realty soon!

Thank you choosing 809 Carolina. Our pictures show the curtains and window shades in the home. With the home being on the island in the lowcountry, the beach climate is very hot during this season. The owner provides guests darker type shades to avoid direct sunlight and keep to the home cool in the summer, nap time for guests with babies & guests who decide to sleep in. Most homes use shades to maintain a cooler climate during your dates of travel. Please reach out to Carroll Realty for your next island vacation .

Mendy, we acknowledged our mistake multiple times and felt terrible for the delayed check-in. When I received your after-hours voicemail, I arrived at the office to provide the keys in under 25 minutes. You had already stated at that time you would definitely leave a bad review due to the error on our part. Your partner however was gracious and told me to not worry; that you had gotten a later start than planned and would have missed your dinner reservations regardless. Despite this, we did offer to supply a monetary gift card so that you could remake your missed dinner reservation, but we never heard back from you to obtain the name of the restaurant. In the meantime, you left this poor review and a 1 star Google review. Your reviews feel retaliatory when we were acting in good faith. During your 2 night stay there was zero mention of any issues with the house. We did inspect the property after your departure and repaired the minor issue with the chair. Again, we are very sorry that the check-in did not go as smoothly as it should have. We will be will switching to a coded door lock soon so this will no longer be an issue. Sadly, during your stay, it never seemed there was anything we could have said or done to make anything better for you. We wish you all the best.

Hi Jamie - Thank you for the review. I just wanted to clarify a few things for potential future renters: I believe from the pictures you can tell that the kitchen is not super big; we do not advertise a large kitchen area. We also specifically list in our description of the property and in the amenities section that there is no dishwasher because we want all guests to be fully aware of what to expect prior to booking. As far as the charge for the TV input issue - we manage numerous properties and simply just ask the guest to leave the TV on the cable input it was found on as a courtesy so that the next guest (who may or may not know how to work a TV properly if gaming systems or streaming devices were hooked up, especially elderly guests) can hopefully use it with no problem upon their arrival. We have gone into rental homes after guests to find that HDMI cords have been switched around, cable boxes mixed up, and even TVs themselves being moved from one location to another so really it just helps to leave the property as you found it so we don't have to send our maintenance guy to 30-40 properties after every checkout to fix TV issues. I sincerely apologize you had issues with the internet and I wish you had called us while you were there so we could've investigated the issue for you. We've been renting this house for years now and have guests currently in the home as well with no internet issues so I am not sure what the issue was during your stay, but please know in the future we will gladly come take care of any issue promptly when made aware.

We are so sorry that you did not experience a pleasant stay. We are very honest and direct about the house being a duplex with a single tenant that lives in the downstairs. This is clearly advertised in the listing description. It is an older style home and the flooring is not modern but it is not rotted - we recently had a contractor at the house and it is just the way the floor has “settled” after years of wear and the humid environment - it is common to see this in older homes. I apologize you thought the home wasn’t clean. We have had the home booked constantly and no one has mentioned anything recently. We would’ve immediately addressed any concerns you had while you were here.

Jon, Yes, this is a very cute beach home! I'm glad you enjoyed your stay despite the cleaning being far from our standards. I sincerely apologize that you experienced this, it is certainly not what we expect from our cleaning crew. I have addressed the issue with them and assure all future renters it will not happen again. Thank you for letting us know and we hope you'll choose to stay with Carroll Realty again!

We're so happy you had such an enjoyable time at our beach home! We'd love to have you back again!