Walk Off the Patio and Onto the Beach!

After 26 years of all 5/5 but (4) 4/5 reviews, I tried to respond to a very terrible and untrue review after we had to to charge a guest for breaking the pool light & this is what came up on VRBO:
"Respond to a negative review

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It is an upscale 4,100 sq. ft. 3-story townhouse has lots of space for privacy of guests...3 separate living areas and 3 different outdoor areas. The property is situated directly on the beach and features a wealth of amenities. Walk off the large patio with a private swimming pool and onto the beach.

The first floor of the townhouse is open-concept including: bedroom #1 (queen canopy bed and a daybed with twin trundle bed-2 twin beds or can be converted into king bed) and adjoining bath. Fully-equipped kitchen with peninsula counter seating 3 persons , living and dining room (table seats 12) with full entertainment system and 1/2 bath. The living room leads onto the patio.

On the 2nd floor of Casa Familiar there is: master bedroom (bdrm #2) with a king bed & twin bed inside ottoman at foot of king bed, full ensuite bath, dressing room, 55 in flat screen, kitchenette (counter w/sink, microwave drawer, and U-line frig. & freezer w/ ice machine & balcony; bedroom # 3 bedroom with queen bed & daybed w/ trundle (2 twin beds), & ensuite full bath; #4 bedroom with queen bed, full-sized crib, & full ensuite bath; Also located on 2nd floor are: washer & dryer, game room with lg. flat screen & large outdoor living area overlooking the beach.

Third floor: #5 bdrm. 2nd master w/ king bed and ensuite bathroom w/shower; #6 bdrm. 2 twin beds w/ pull-out trundle (3 twin beds) and bathroom with shower located next to bdrm.; kitchenette (sink, microwave, under-counter U-line frig w/ counter for seating; living room with fireplace & lg flatscreen TV; and, sunning area/observatory off of living area.
All bedrooms have adjoining full baths. All 3 level living areas and both (2) master suites have large flat screen TVs.
Property is private and gated on beach side. Bring your laptop; high speed internet is provided.
Because of high demand in the peak season, we only rent weekly from Saturday to Saturday.
If renting January or February, to keep the the pricing at its lowest for Winter Texans, we are only renting the first 2 floors (the 3rd floor will locked off unless you would like to add the 3rd floor at $150/nt extra.
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At each booking, all trash cans are provided with 2 liners, 2 paper towels are provided in 1st floor and 3rd floor kitchens, each bathroom is provided with hand soap and the 6 bathrooms with shower and baths have liquid soap dispensers with shampoo, conditioner, and body wash. There is a Little Tyke house with beach pool toys on patio and 4 adirondack chairs are provided for the beach.
There is a 5 day minimum for the following holidays: Easter, Thanksgiving, and Christmas.
3 day minimum for Memorial day and Labor day.