Hawthorn-luxury 4 bed cottage- great views, indoor pool hot tub, gym, fishing.

We are delighted that you enjoyed your stay at Hawthorn cottage. In response to the items that you felt were not up to expectations.

We are sorry that this guest did not enjoy their stay as much as they should have done. For the benefit of future guests, there are a number of things we feel should be pointed out. These would be our "Golden Rules" for enjoying a self catered holiday stay. 1 - Read the listing. We make it quite clear what size the outdoor pool is, so if that is not what you are seeking, you might want to look elsewhere. 2 - Read the info you are sent out. We have always operated a booking system for the indoor pool and most guests prefer it. We use email as this makes it easier to ensure that guest requests are not lost. We do not open the booking window until 24 hrs prior. This makes sure that everyone gets an opportunity to book the best slots. But guests can book anytime after that, both the day before and the day of. 3- Understand what you are paying for. This guest was in a party of 4 people in a large cottage sleeping 8 in mid summer. They paid a total of approx £2000. Now this might seem expensive for 4 people, but we do not price by the number of occupants. The cottage sleeps 8 people. It has its own outdoor hot tub, free on site fishing, access to indoor and outdoor pools an gym and a well equipped games rom. If you can find similar accommodation anywhere in Cornwall for the summer at a lower price, we would be extremely surprised. However for a party of 4 who had no interest in fishing, and were not particularly bothered about a pool, this may not have seemed like great value. Put simply, they should not have booked. All these facilities cost significant sums to build and maintain. You will be paying for them in some way. Finally in response to his criticisms of the property... Mould - quite simply not true. Bathrooms are cleaned and demoulded each week. We cannot say that every single bathroom is mould free, but no bathroom has ever been "unusable". This is quite simply a gross exaggeration. Communication - funnily enough there is still a pandemic going on. In response to government and industry guidelines we recommend that contact is made electronically whenever possible. We are however on site most days if anyone prefers speaking to us in person. We find that most people in any case come on holiday to spend time with family, not property owners. Creaky floors - these are solid oak wooden floors. Of course they will creak every now and again, but it is not like the "haunted house"!

We are sorry these guests did not enjoy their stay as much as you might have liked. However we would like to correct the slightly misleading elements of your review. We wish that you had contacted us regarding these issues as they are easy to fix. The pool is heated to standard industry temperatures, but we would have been happy to alter those if you had asked. The cottage is heated by a boiler which you could have altered at any time. Instructions are in the cottages, but again if you had asked we would have been more than happy to help. Regarding the TV, it does work on all freeview channels. Again if you had contacted us we would have helped you understand how it works. For future guests reading this review we would ask you to bear in mind that most issues guests have are fixable. However we cannot fix what we are not aware of. So if you stay with us, or someone else & there is something that is not right, tell the owners/managers about it. We cannot promise we will always be able to fix things, but we can promise, that we will try.