Retreat of falling waters

Thank you so much for the kind words! We’re thrilled to hear you enjoyed Falling Waters and that the fall scenery, hot tub, and local spots made your stay special. Naples really is a gem this time of year — the grape pies and wineries never disappoint! We truly appreciate your recommendation and hope to welcome you back again soon for another relaxing getaway. 🍂 Warm regards, Ian & Megan

Thank you for sharing your feedback! We’re so glad to hear you enjoyed your stay at The Retreat at Falling Waters and that the home was a great fit for your Finger Lakes getaway. ✨ We also appreciate your note on the outdoor space — we’ll be giving it some extra attention so it’s even more enjoyable for future visits. We’re happy the overall experience was a positive one and hope to welcome you back again soon! Thanks Ian and Meg

Thank you for your feedback following your stay on April 3, 2026. We’re glad you enjoyed the setting, including the waterfall and creek, as well as the pet-friendly accommodations and stocked kitchen—those are features many of our guests consistently love. That said, we do want to clarify a few important points. This property has a long-standing history of five-star reviews, and the conditions described are not representative of our standard. The hot tub is maintained on a strict schedule year-round, including complete water changes every two weeks and regular servicing. What you described is not indicative of our maintenance practices, and we have reviewed this with our team to ensure everything was operating as intended during your stay. Regarding the grill, it is replaced annually each spring. As your visit occurred very early in the season following winter conditions, the new grill had not yet been installed at that time. We also appreciate you bringing up the door lock, walkway, and minor maintenance items. These are being addressed as part of our routine seasonal upkeep. We take great pride in the property and the experience we provide, and we stand behind the consistency reflected in our many five-star reviews. We’re always committed to maintaining and improving the property, and we appreciate all feedback that helps us do so. Ian and megan