120 feet Chautauqua Lake Front - Near Chautauqua Institution

So sorry about the dock - we determined from having our dock guy check it out that a leg had broken. To bad you didn't mention your complaint to us during your stay we could have had it fixed for you!

Laura was positive that the “odor” was cigarette that had been covered up with another scent! My housekeeping reported that the previous renters had a fake wax log starter that was smoldering when they arrived to clean, they dealt with it but the smell was in the house due to windows open. They cleaned and opened windows on opposite side of house to try and air out the house and used air freshener. They felt that by that afternoon when Laura was arriving it would be fine. Laura spent 3 nights with us and the renters immediately following her stay did not mention any smell in the house and housekeeping reported that there was no smell when they cleaned after Laura’s stay. We are a non smoking property and expect our renters to abide by that and all the other rules. I have no real way of knowing unless there is evidence left behind if the previous renters smoked or not - there was no evidence of this. I know that some people including myself are very sensitive to smoke of any kind especially cigarette, that is why we hope all our renters will respect and abide by all the house rules. They are in place for safety and/or respect of others!

Sorry to hear this. I wish you would have voiced your issues during your stay by calling, texting or through the VRBO messaging - I could have helped with your concerns. I am very available and it's unfortunate you didn't let me know you were dissatisfied and having issues. I have back to back renters for the summer seasons and no one else has had trouble finding the garbage cans which the welcome letter references - they are in the red roofed garbage "garage" shed -that would have been an easy fix if you would have just asked. Grill shovel should have been in the cabinet below grill - might have been broken/misplaced by another renter. I will need to replace it if it truly is gone. Your concern with how well the property was or wasn't cleaned really needed to be discussed at the time you determined the issues. I have a housekeeping crew that should have gone right back to correct the items your'e describing. We, you and I, pay them to detail the property between renters and it sounds like there was a lack in their service - I will be taking that up with them! As for the moisture in the house causing the musty smell, it rained 2 weeks solid prior to your arrival, the lake rose 2+ feet in just a few days the weekend before you arrived on Monday. I'm just saying, it was very wet outside and the yard was very soggy, the cottage is a slab floor so it eventually wicks up the moisture - we've been told that the staining on the linoleum floor is the ink stamped on the back side bleeding up due to this moisture in the slab occasionally. This is why we have a dehumidifier and discuss using it in the welcome letter. It would have made the house dry and not musty! As for the toilet - only once before did someone call about the toilet and we were going to send the plumber out but then determined they were holding down the flush handle, most people don't have an issue, but it doesn't work well if you hold the flush handle down - it's a quick push down and let go - again, if you were having problems you should have reached out to me! I wish I could have helped you but I had no idea you were having problems during your stay - for future reference, speak up things could have gone better!

I’m glad you agree that our lake front is great! Thank you for the heads up on the dishwasher wheels - we’ve had the handyman address them. The drain cover is in the cabinet by the tub. I will be adding to my renters do’s and don’ts to clean out used charcoal if they use the BBQ - I didn’t realize they needed to be told! The road leading up to my driveway is not owned by us, although I do put gravel in a lot of the pot holes every year at the beginning of the season but if people drive fast It compacts it too much and produces new ones! We have plans to replace flooring and redo the bathroom so we agree on that too! Thanks so much for your input.