Three Bedroom-5 Beds-Midtown-minutes to Airport- Corporate or Vacation

Thank you for acknowledging the apartment had everything you needed and the manager was helpful and responsive. We provided what we promised. We provided what our ad and rental terms clearly define. Our Rental Terms are clear. Our House Rules are outlined, in our Rental Terms and on the website. A guest must agree to them before accepting the reservation. These guests not only agreed to the rental terms, they even took the added step of signing them and returning them to us as an attachment. There is nothing hidden in what we expect from our guests and what we agree to provide. It is unfortunate these guests lowered our rating for something they could have prevented by simply following the rules they were fully aware of before booking. The problem these guests have spoken of, and for which they've lowered our review rating, were solely of their own making. The guests did not read the contract, or more importantly, they read the contract and house rules and chose to ignore them. They had brought other people onto the property who were not on the reservation. These guests received a largely discounted rate - nearly $200 per night off the regular rate ($1600 discount.). They chose not to reserve the electric heaters. The additional fee would have been $160 for their entire stay. They said their elderly mother was a bit chilled. We presented the option of electric heaters. They refused. Their elderly mother being chilled wasn't worth the $160. :) The guests arriving in this apartment the same day Gretchen and her family checked out, asked for fans! This is why we offer options for our guests - it gives our guests the freedom to chose what they want/need. This family spent 75% of their Anchorage vacation inside the apartment. We would hope our guests, not only have a comfortable stay in the apartment but would enjoy the city and all of the beautiful sites - hikes- restaurants -animal viewing - gorgeous views from Point Woronzoff or a meditative walk along Potter's Marsh nature area - all within 10-12 minutes from their Anchorage home.

Thanks to you and your entire group for a wonderful stay. I hope we see you all again really soon.