Cabana

'The Phoenix' Gatlinburg Cabin w/ Hot Tub!

Galeria de fotos de 'The Phoenix' Gatlinburg Cabin w/ Hot Tub!

Interior de cabana de tronco com lareira de pedra, teto de madeira e área de estar aconchegante.
Uma cabana de madeira com uma banheira de hidromassagem em um deck.
Uma piscina cercada por árvores e um prédio ao fundo, com uma grade de metal preta.
Interior acolhedor de uma cabana com um sofá macio, escada de madeira e uma área de jantar.
Interior acolhedor de uma cabana com lareira de pedra, paredes de madeira, televisão de tela plana e eletrodomésticos de cozinha modernos.

Avaliações

8,0 de 10
Muito boa

Destaques

  • Conforto com espaço
    Hóspedes adoram o ambiente amplo que oferece a todos mais espaço para relaxar.
  • Videogames à sua espera
    Uma das poucas propriedades com videogames disponíveis para hóspedes.
  • Localização central
    Localização conveniente para que você nunca fique longe de onde precisa estar.
3 quartos2 banheirosAcomoda 11 pessoas

Comodidades populares

  • Banheira de hidromassagem no local
  • Pátio
  • Piscina compartilhada/comunal
  • Churrasqueira
  • Acesso à internet
  • Ar-condicionado

Explore a região

Confira no mapa
Gatlinburg, TN
  • Place, Parque aquático Wild Bear Falls Indoor
    ‪2 min de carro‬
  • Place, Anakeesta
    ‪4 min de carro‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min de carro‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    ‪66 min de carro‬

Quartos e camas

3 quartos (acomoda 11 pessoas)

Quarto 1

2 sofás-camas casal

Quarto 2

1 cama King

Quarto 3

1 cama Queen

Quarto 5

1 cama de solteiro

Quarto 6

1 cama Queen

2 banheiros

Banheiro 1

Banheiro 2

Espaços

Deque ou pátio
Cozinha
Área de jantar separada

Sobre esta propriedade

'The Phoenix' Gatlinburg Cabin w/ Hot Tub!

Breakfast Bar | Arcade Machine | Gas Grill

Experience the ultimate Smoky Mountain retreat at 'The Phoenix'! This 3-bed, 2-bath Gatlinburg cabin balances adventure and relaxation. Unwind in the hot tub, host a movie night in the theater room, or play arcade games. Minutes from Gatlinburg SkyLift Park & the Great Smoky Mountains, you'll have premier access to local attractions. After exploring, fire up the gas grill on the deck and relax by the cozy fireplace!

-- THE PROPERTY --

SLEEPING ARRANGEMENTS
- Bedroom 1: 1 king bed
- Bedroom 2: 1 queen bed
- Bedroom 3: 1 queen bed
- Loft: 1 twin bed
- Theater Room: 2 futons

COMMUNITY AMENITIES
- Seasonal outdoor pool, tennis court

INDOOR LIVING
- 4 Smart TVs w/ cable, fireplace
- Video game console, DVD player
- Board games

OUTDOOR LIVING
- Furnished deck, hot tub, gas grill
- Hiking trail on-site
- Scenic location, lighting

KITCHEN
- Refrigerator, stove/oven, dishwasher, microwave
- Dual drip/pod coffee maker, Crockpot
- Cooking basics, dishware provided

GENERAL
- Free WiFi
- Central A/C & heating, ceiling fans
- Washer, dryer, iron & board
- Linens & towels, complimentary toiletries
- Trash bags/paper towels

ACCESSIBILITY
- 2-story cabin, stairs required to enter, 1 bedroom on 1st floor

PARKING
- Driveway (4 vehicles)
- Welcome center w/ trolley (first-come, first-serve)

-- THE LOCATION --

- Quiet mountain location, close to hiking trails
- 3 miles to Gatlinburg SkyLift Park & Ripley’s Aquarium of the Smokies
- 4 miles to Great Smoky Mountains National Park
- 5 miles to Pigeon Forge, Dollywood & Dolly Parton's Stampede
- 40 miles to McGhee Tyson Airport

-- REST EASY WITH US --

Evolve makes it easy to find and book properties you'll never want to leave. You can relax knowing that our properties will always be ready for you and that we'll answer the phone 24/7. Even better, if anything is off about your stay, we'll make it right. You can count on our homes and our people to make you feel welcome — because we know what vacation means to you.

-- POLICIES --

- No smoking
- No pets allowed
- No events, parties, or large gatherings
- Additional fees and taxes may apply
- Photo ID may be required upon check-in

ADDITIONAL INFORMATION
- This 2-story property requires stairs to enter and interior stairs to access the 2nd-floor bedrooms
- The community outdoor pool is available seasonally
- Due to the heavily wooded location, insects are common. The property is treated monthly by a professional pest control service

Adicione as datas e descubra os preços

Propriedades semelhantes

Terraço/pátio
1 Mi to Dtwn Gatlinburg: Cabin w/ Game Room
Gatlinburg
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
  • Secadora
10.0 de 10, Extraordinária, (45 avaliações)
1 Mi to Dtwn Gatlinburg: Cabin w/ Game Room

Regras da propriedade

Check-in após 16h
Idade mínima para alugar: 18 anos
Check-out até 10h
default

Crianças

Aceita hóspedes de 0 a 17 anos
default

Eventos

Não permite a realização de eventos
default

Animais de estimação

Não aceita animais de estimação
default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Propriedade nº 7702596
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.

Informações a área

Gatlinburg

esta cabana fica em Chalet Village, um bairro de Gatlinburg. Ober Mountain e Wilderness at the Smokies são atrações ideais para quem procura aventuras. Para conhecer as belezas naturais da região, explore lugares como Parque Nacional das Grandes Montanhas Fumegantes e The Ripken Experience - Pigeon Forge. Anakeesta e Ripley's Aquarium of the Smokies estão entre as atrações imperdíveis. Curta atividades como trilhas para caminhada/bicicleta e viva grandes aventuras ao ar livre.
Ver mais cabanas para aluguel por temporada - GatlinburgAbre em uma nova janela
Mapa
Gatlinburg, TN

Nos arredores

  • Parque aquático Wild Bear Falls Indoor - 2 min de carro - 1.7 km
  • Parque Herbert Holt - 3 min de carro - 3.0 km
  • Ripley's Davy Crockett Mini Golf - 3 min de carro - 3.0 km
  • Anakeesta - 4 min de carro - 4.1 km
  • Ripley's Aquarium of the Smokies - 4 min de carro - 4.1 km

Opções nos arredores

  • Aeroporto McGhee Tyson (TYS) - 65 min de carro

Restaurantes

  • ‪Ole Smoky Distillery - ‬7 min de carro
  • ‪Sugarlands Distilling Co. - ‬7 min de carro
  • ‪Puckers Sports Bar - ‬7 min de carro
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min de carro
  • ‪Tennessee Cider Company - ‬6 min de carro

Perguntas frequentes

'The Phoenix' Gatlinburg Cabin w/ Hot Tub! é ideal para quem viaja com animais de estimação?

Não, animais de estimação não são permitidos nesta propriedade.

Quanto custa o estacionamento em 'The Phoenix' Gatlinburg Cabin w/ Hot Tub!?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em 'The Phoenix' Gatlinburg Cabin w/ Hot Tub!?

Horário de início do check-in: 16h.

Qual é o horário de check-out em 'The Phoenix' Gatlinburg Cabin w/ Hot Tub!?

Horário de check-out: 10h.

Onde fica 'The Phoenix' Gatlinburg Cabin w/ Hot Tub!?

Em Chalet Village, esta cabana fica a 1,7 km de Parque aquático Wild Bear Falls Indoor e a 5 km de Anakeesta e Ripley's Aquarium of the Smokies. Moonshine Mountain Coaster e Hillbilly Golf também ficam a 5 km.

Avaliações

8,0

Muito boa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 34 de 75 avaliações
Nota 8 - Boa. 20 de 75 avaliações
Nota 6 - Ok. 8 de 75 avaliações
Nota 4 - Insatisfatória. 6 de 75 avaliações
Nota 2 - Terrível. 7 de 75 avaliações

7,0/10

Limpeza

10/10

Comodidades

10/10

Condições e instalações da propriedade

9,2/10

Check-in

8,4/10

Comunicação

9,2/10

Localização

8,0/10

Precisão do anúncio

Avaliações

Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in, comunicação e localização
The host was fast at replying and very helpful. Check in was easy.
Hospedou-se por 4 diárias em jun. de 2026
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The place was clean, up to date. We started with a party of 7 only ended up with 4, the space was way more than what we needed. The host responded rapidly. Although I didn’t partake in the hot tub the other guests thoroughly enjoyed it.The place was easy to find and notToo far from the town. I recommend this place for those with a big party
Hospedou-se por 3 diárias em jun. de 2026
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
i love this place it next time i will book the same place.
Hospedou-se por 2 diárias em set. de 2023
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Our stay

The inside of the cabin was beautiful. The beds are very comfortable. Overall a nice place.
Hospedou-se por 2 diárias em out. de 2023
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Beautiful house

This beautiful house was very beautiful and very spacious. I recommend this house
Hospedou-se por 3 diárias em out. de 2024
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great cabin, right size, and location

The cabin was easy to find. The is larger than we expected based on the online photos. Our guys loved the recreation room with the bunk beds. It is close to ober.
Hospedou-se por 3 diárias em dez. de 2022
Avaliação verificada

8/10 - Boa

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

Very nice

Very nice
Hospedou-se por 6 diárias em mar. de 2023
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Thanksgiving Stay

As advertised and close to everything. We ran out of trash bags and dish soap but host responded quickly. My only real complaint was how hot it got in the master bedroom but was pretty chilly in the rest of the cabin. Overall was a good place to stay. A little pricey for what was offered but I kind of expected that over a holiday.
Hospedou-se por 4 diárias em nov. de 2024
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, check-in, comunicação e localização
Pontos negativos: Precisão do anúncio

Fall stay

Location is good.Rooms,bathrooms too small. Bathrooms are really congested.
Hospedou-se por 3 diárias em out. de 2022
Resposta de VrboOwner em 15 de nov. de 2022
Reji, thanks for staying with us. - We use professional photography for our home, so the features you see on the listing are accurately advertised, however, we understand if this wasn't the home for you. We appreciate your feedback!
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Check-in
Pontos negativos: Comunicação

Would not book again

Would like to share directly with host if they want to contact me.
Hospedou-se por 5 diárias em out. de 2024
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Nice house and location

Needed a little updating and deep cleaning on some of the furniture. Loved the location and the house was cute. Needs a few more pots and pans. Hot tub was not hot Property manager was very responsive. We would come back here.
Hospedou-se por 2 diárias em jul. de 2023
Avaliação verificada

8/10 - Boa

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

Location is the key

Overall, it is a decent place. It could be a little cleaner and the remotes were mismatched and without batteries. Property manager was quick to respond. Compared to other area rentals, it is need of some upgrades. It has an awesome location and you can get to downtown Gatlinburg in 5 minutes or Pigeon Forge in 10.
Hospedou-se por 5 diárias em abr. de 2023
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Close to everything!

This cabin is situated closely between both Gatlinburg and Pigeon Forge that it was very easy to get around. As far as parking the space in the front is small but easily fit our car. It was easier to park here than some of the cabins we drove past. We really enjoyed the hot tub at night. You can see a couple of the other cabins but it was still pretty private. The kitchen was stocked with plenty of dishes but the sheet pans were pretty gross and the microwave was missing the glass plate inside. Overall we had a great experience!
Hospedou-se por 3 diárias em jan. de 2023
Avaliação verificada

6/10 - Razoável

Pontos positivos: Comunicação
Pontos negativos: Limpeza e precisão do anúncio

Cabin

Only a couple TVs worked, needs to be updated fire place falling apart, cheap hardwood floors are warped (water damage). Dishwasher worked part of the time, couldn’t adjust the temperature was quite cold most of the time. They did bring us a new grill (the one there was falling apart. Pictures on the website are not updated with the way the cabin looks. Cereal left in the arms of the chairs, inchworms everywhere and the hot tub had a funny smell like it wasn’t clean
Smoke detector hanging down
Random hole
Hospedou-se por 7 diárias em jul. de 2025
Resposta de VrboOwner em 25 de jul. de 2025
Hi Jennifer, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness and condition of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We’ve taken care of the old grill and brought in a replacement during your stay. We’re also updating listing photos and swapping out any worn or outdated decor so the home better reflects what guests can expect.- The smoke detector has been secured, and we’re inspecting the fireplace, flooring, and wall cutout to address any safety or maintenance issues.- We’re sorry about the missed cleaning details—we’ve addressed this with our team and will keep a closer eye moving forward. We’re also checking the dishwasher and hot tub to make sure both are functioning properly and staying guest-ready.- Each TV and remote is tested before arrival, but we’ll recheck everything based on your note to make sure nothing was overlooked. We’re also sealing gaps around doors and windows to help prevent inchworms from getting inside.Thanks again for your thoughtful feedback, as it helps us continue improving the guest experience!
Avaliação verificada

8/10 - Boa

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

Great cabin, could be cleaner

Great cabin, great location, just could’ve been cleaner. Only place that was noticeable was the floor. My 1 year old daughter crawled around for about 15 minutes when we got there and the tops of her feet were brown from the dirt on the floor. Also the remote/tv situation took a bit to figure out (and I’m more tech savvy) but we got it working. Thought we wouldn’t have cable for a bit. Overall, wonderful trip and well equipped cabin for a family!
Hospedou-se por 3 diárias em out. de 2024
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e precisão do anúncio

Trip to Gatlinburg

The cleanliness of the house was terrible. The dishes were dirty, beyond dusty and the floors looked like they had never been mopped. The house had plenty of tvs but none of the remotes worked. The downstairs bathroom was not clean. The location overall was great. Close to downtown. We will definitely be back to Gatlinburg, but will not stay in this house.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de VrboOwner em 13 de abr. de 2024
Hi Taylor, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the cleaning crew, and they would like to reassure you that the home was thoroughly cleaned before your arrival, and they have photo documentation to support this. However, we understand that perceptions of cleanliness can vary, and we apologize if you felt otherwise.We wish that you had reached out to us during your stay so that we could have promptly addressed any issues or concerns you had. Our priority is always to ensure that our guests have a seamless and enjoyable experience, and we are here to assist you in any way we can.Thank you for taking the time to share your review with us.
Avaliação verificada

2/10 - Terrível

Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza

The Phoenix

The cabin is pretty and was so cutely decorated for Christmas but FILTHY! The cabin had NOT been cleaned as evidenced by black hairs in the beds, a dirty microwave, and smears, smudges, and stains everywhere! Underneath beds and furniture was disgusting: crumbs, coins, and clothes as well as a dirty tissue! We had to cover couches with our own blankets, buy cleaning supplies, and strip bedding in order to stay the three nights!
Hospedou-se por 3 diárias em dez. de 2022
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Cute cabin, parking limited

The cabin was cute and overall it suited our needs for this stay. The parking is tight, 2 full size can fit on either side of porch from cabin to street and 1 compact in front of porch (2 if you’re really creative). Not much could be done though considering the cabin’s proximity to the street. Some minor maintenance issues and missing items but nothing too major. I would say don’t count on sleeping on the futon’s downstairs unless they replace the mattresses before your stay, they are very thin and uncomfortable. The king bed however was super comfy! Would recommend bringing wipes, trash bags, hand soap, toiletries etc. as none were made available.
Hospedou-se por 3 diárias em abr. de 2023
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Jan 2020

Cabins location was perfect, beautiful home. My only complaint would be bulbs were burned out in kitchen except for 1. Called to have replaced and no one came. Also there were high winds and storms. Power outage was touch and go. There were no flashlights, lanterns or candles and we had to go out and buy some. No plastic bowls for snacks or cookie sheets for baking. Loved the hot tub..very relaxing. Christmas lights were on at night so we could easily find our cabin. Small parking area..close to the road. We only had one car which was fine but if you have more it's a tight squeeze.
Avaliação verificada

2/10 - Terrível

Pontos positivos: Localização
Pontos negativos: Limpeza, check-in, comunicação e precisão do anúncio

Disgusting, inaccurate, impossible management

We showed up to a filthy cabin, with half eaten food out, no sheets on the bed, cereal all over the stairs and floor, and crumbs/goo on the furniture. Someone showed up at 8pm to clean it, after my son had gone to bed. That night we discovered there was no heat. The fireplace stopped working. It never got cleaned, the heat never got fixed, I spent my entire vacation on the phone begging to get the property that was advertised, and dealing with Evolve afterwards has been just as big of a disaster as they’re refusing to fairly return our money. Avoid this property and management at all costs.
Hospedou-se por 4 diárias em dez. de 2022
Resposta de VrboOwner em 14 de jan. de 2023
Haley, the right vacation home is everything, and we're disappointed if this wasn't the one for you. - The cleaning company apologized for the bowl of popcorn that was not discarded it was a human oversight and was not intentional. When they were in the home you seemed satisfied when they left. The home was clean except for this bowl - All of the beds were made when you arrived except for the top bunk bed and there were clean sheets left on the bed, we apologize for the inconvenience - With the record-breaking temperatures, the heater has been working overtime to keep up and the basement is running a few degrees colder than normal. The heat was checked by the HVAC technician and they found that it was working fine - We had some issues getting the propane tank filled due to a new driver in the area We're sorry that you did not enjoy your stay We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for.
De um site parceiro

2/10 - Terrível

Worst Ever

After entering I went to look at the hot tub. It was half empty and dirty. Went to unload my cooler into the refrigerator and it was horrible. What looked like old blood from meat was under the glass shelf. The curtain rods were bent and falling off the walls. The curtains didn’t cover the windows or doors. Only 1 dish cloth and towel and no pot holders. 8 forks for a cabin that sleeps 11. Upstairs loft pictures and descriptions was misrepresented. No swing chair or arcade games. A small table game of pac man with broken stools. Floors, stairs under the bed needed cleaned. No help from the guest contact. Hot tub was never fixed.
Resposta de VrboOwner em 24 de nov. de 2022
Pam, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We will address your concerns regarding the cleanliness of the appliances with our cleaning team so this issue does not affect future guests -Once we learned you were having issues with the hot tub, our cleaning team stopped by to remedy it. We hope you got the opportunity to enjoy a nice soak before your check-out -The silverware has been replenished -We use professional photography for the home so the features you see on the listing are accurately advertised, however, we recently had to remove the upstairs swing due to damages it sustained -The barstools upstairs have been inspected and repaired We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!
Avaliação verificada

2/10 - Terrível

Pontos positivos: Check-in
Pontos negativos: Limpeza, comunicação, localização e precisão do anúncio

The worst place I have ever stayed

Dishwasher was broke and left with dirty dishes from other guests. Smells awful with old water sitting in it. They came the day after arrival and said it was fixed but it was not. Trash was never picked up for 6 days. The living room by the time we left was just full of trash bags. BUGS….infested with millipedes. They were everywhere. Furniture, walls, floors, ceilings, countertops…..it was disgusting. Left a day early and got a room just to have a clean place to sleep. Sheets and mattresses were filthy. Had to wash everything when we got there and then use our own blankets to lay on. The time we spent in the cabin was sweeping up bugs, washing dishes and doing laundry. I would of rather not had a vacation and been at work. I advise no one to stay here. Drove 10 hours to stay in filth. Vacation ruined.
Hospedou-se por 5 diárias em jun. de 2021
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Needs beds!

The location of the property is wonderful. i’ll give it five stars for the convenience. The two major problems were the curtains. Don’t really cover much and were poorly installed. Which is very inconvenient since the house is on the turn of every car light shines into it. The main issue is the beds are extremely uncomfortable. one would assume based on the rates of this house that the beds would be far more comfortable. They’re old, or out and I personally believe they should be replaced as soon as possible. Even our young children 8 & 9) complained and they can sleep anywhere. If I owned this property, I would be embarrassed that the curtains are so cheap and poorly installed, and that the beds are extremely uncomfortable. If those two things were addressed, we would most likely come back. At this point, we will look for another house because for that price, in that area, we have found places that are far more comfortable.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de VrboOwner em 9 de ago. de 2023
Hi Austin, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following: - We're glad to hear you enjoyed the location! - While we try to accommodate all guests' comfort, we're sorry the beds didn't meet your preferences. - We're committed to ensuring everything is in top-notch condition, so we'll definitely take a look at the curtains to ensure they're both in good shape and properly installed. We're grateful for your valuable insights, and your feedback encourages us to continue improving our guests' experiences.
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza e precisão do anúncio

too dirty

The big issue we had was cleaning. When we entered, we had to call management as the cabin was awfully dirty, we had to wash every bed sheet and cover before use, (as we brought products). There was nothing to clean, no maples or cleaning products. There were dust hanging from ceiling fans, and accumulated under the stairs, it was horrible!!! Management sent a couple to clean, super nice, but they couldn't do much anyways. Management never called us again to follow up on the complaint. We felt insecure as with the current situation with the covid-19, cleaning must be a priority. I tested positive for covid-19 after my trip,. I wonder if the cleaning routine was the same after my party checked out, as in that case, following people could be infected. Management in my opinion, were really irresponsible and did not take our complaints seriously as they should.
Hospedou-se por 5 diárias em dez. de 2020
Resposta de VrboOwner em 9 de fev. de 2021
Hi Yumary, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and we wanted to share the following: - The owner makes cleanliness and sanitization top priorities, especially during Covid, and every precaution is taken for guest safety. The cabin is professionally cleaned and disinfected after each guest's stay. - From our understanding, your group arrived three hours before the check-in time and were told the cabin wasn't ready, but still chose to enter the property. - We're sorry to hear you tested positive for Covid, but the owner assured us that their cleaning crew is healthy. Thanks for letting us know about your sta
De um site parceiro

10/10 - Excelente

Will definitely plan to return!

We love The Phoenix! It is spacious and sleeps a pretty large number of guests(I'd guess probably 10-13ish,) yet they've created a cozy feel and atmosphere. I remember the first time we stayed. When we pulled in the drive, I was concerned it wouldn't sleep as many as we thought. Looks are deceiving though from the outside. Once you are inside, you find that it's spread out between two floors and a loft. There's room for everyone and then some! We are repeat offenders. lol We have rented this cabin a number of times during various times of the year and varying weather conditions. We've always been comfortable. We often cook/eat in the cabin while we are there too. In comparison to other cabins and even condos at the beach, this place is well stocked with a variety of cooking utensils and appliances. We've been to many places before that basically just had silverware, plates, and bowls and that was primarily it. Here, we've used the crock pot, baking sheets, mixer, toaster etc. The coffee machine was so popular that we ended up purchasing one identical to it for our own home. The young adults love the ability to quickly make a customized size of individual coffee, and the adults often like to make a pot of coffee. If I had to say something, I'd say the young adults were once disappointed that there wasn't a "pizza pan" per se when they wanted to make a round frozen pizza. Ahh, first world problems. That was easily solved by just using one of the rectangular baking pans. Tada! It also taught them how to be resourceful. It sure isn't anything negative about this beautiful, amazing cabin! The hot tub is another thing popular amongst everyone. It's very private and large enough to fit several people comfortably. A HUGE perk is the location! You absolutely cannot beat it. It's perfectly nestled between Pigeon Forge and Gatlinburg. We tend to go during holidays when traffic is heavier in the area. Staying at this cabin cuts the traffic in half regardless of whether our plans for the day take us to Pigeon Forge/Sevierville or Gatlinburg. The location is just a dream! Since we have found The Phoenix we have sought it out each time to rent. It had become our preferred place to stay when we are in the area. I hope we get to continue making memories there in the future. PS This cabin is absolutely magical during the Christmas holidays. They have it decorated so beautifully. It's incredible! ~Blessings!

Sobre o anfitrião

Anfitrião: Evolve

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Idiomas:

Inglês, Francês, Alemão, Espanhol
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