Near Ocean Front!, Views, Spa, AC, Best MB Location!

This guest was truly the exception – the one bad apple who tried to spoil the whole bunch. However, she could not because the facts speak for themselves. Prior to this guest’s review, this property had an 4.5 star average rating on Vrbo over tens of guests. It also has a 4.7 star rating on the largest vacation rental site in the world averaged over 50 plus guests. Moreover, it has a 4.8 star rating for cleanliness. When the guest arrived, she mentioned that it wasn’t quite what she imagined and asked to be assigned to another condo. She gave no substantive reason, but as a courtesy, we tried to accommodate her anyway. We would have done so but were sold out in all our condos. Non- coincidentally, she called back shortly thereafter and cited a couple claims about cleanliness. At that point, I immediately called my professional cleaning company, Airhost, and had them return to the condo to address any possible claims. Airhost did not only that, but also completely re-cleaned the entire condo. I arrived myself to oversee the cleaning and ensured the guest I would not the cleaners leave until she was perfectly satisfied. When Airhost was done, the guest said she was very happy – both to myself and to Airhost's owner. The guest then occupied the condo for the entire duration of her stay. If she truly felt there was something wrong with it, she should not have told us otherwise, nor should she have remained there to consume the stay, but should have reported her claims to Vrbo then and left. She did neither. After the stay was over, the guest created a laundry list of false claims about the condo, demanded a refund and threatened to ask Vrbo for it if we would not comply. We reminded her that she applauded how clean the condo was when I sent in the Airhost cleaners, and that she had not cited any of her other claims previously. We agreed to disagree and let Vrbo be the judge. Vrbo did review the situation and found that our offering was just as described and very amply clean. As a result Vrbo upheld that the guest should be charged for the full stay without concession. Indignant with this outcome, the guest redoubled her extortion threat to leave a scorching review for us unless we refunded her stay despite Vrbo’s determination. We refused to cave in to her extortion and so she completed her threat. We only ask that the reader please see all our reviews both here and elsewhere to get a true and accurate view of this wonderful beach condo.