Paulo, Marzia complained that we were very difficult to communicate. I would like you to know that I have no messages from her on text or email prior to 10/10/26. At that time I was traveling in Italy (from the U.S. I had no internet on my phone or ability to get WiFi. It was difficult on our end as well. There was no listed address from the street for the property. We were in Bellagio for 2 hours before we found your place. We turned up the street prior to your driveway in our rental car and nearly killed ourselves since there was no way down. A woman up at the top let us use her driveway to help us get down. Her son yelled at us. If there was an address on your gate it would have solved the issue. When we arrived, we were disappointed that the apartment was not as illustrated in the VRBO pictures. Your pictures are obviously professional and do not represent the visual appeal of your listing. The apt was clean, great shower and comfortable bed. However, it was lacking in decor that was shown in the pictures, such as rug, plants, paper towels, coffee, sugar, body wash empty downstairs, laundry detergent, bedding as seen in the pictures. We enjoyed our time in Bellagio and the towns around Lake Como. I would encourage you to take a fresh look at your VRBO pictures and compare them to your actual apartments.