House overlooking the sea of Sitges family, groups

Dear Brandon, Unfortunately, we only leave one set of keys for guests because we keep an extra set for emergencies or in case the keys are lost. We have already addressed this issue for future guests. Our house rules clearly state that we provide one towel per guest and that any additional towels are subject to a €3 charge. You accepted these terms after reading the house rules in the document we provided. During check-out, we counted the towels and found that there were 12 towels, while your group consisted of 9 guests. Regarding the bed sheets stained with blood, we know that these stains cannot be removed, and we cannot provide stained sheets to future guests. For that reason, we had to discard them to maintain the cleanliness and presentation of our accommodation. There were three sheets with blood stains, which is why the additional charge was applied. We sent you photos as evidence, and you instructed us to process the charge directly through the platform. The €200 cleaning fee is intended to ensure that guests receive a clean and well-prepared house. Unfortunately, the property was not left in the same condition. The kitchen was left with dirty pots and pans, entire sets of dishes unwashed, the main dining table covered with plates containing leftover food, empty bottles, opened snack bags, and glasses scattered around. In addition, both refrigerators contained several plates of leftover food. The internet router is located on the middle floor (where the main living room and entertainment room are). It is impossible for the Wi-Fi signal to be available in only one bedroom, especially since all the bedrooms are located on the lower floor. I would not recommend Brandon and his group as guests because they do not accept responsibility for additional charges resulting from damage caused to the property and instead leave a negative review. Kind regards,

Millón gracias

GRACIAS OLIVIA USTEDES SON BUENAS PERSONAS

Ricard y su grupo excelentes personas

Excelentes personas , saben comportarse

Muchas gracias