Mini Mansão em Dallas Hill Country

So glad the property was a great fit for your family and we’d be happy to have you all back anytime! Ken

Dear Cynthia Thank you for your review. Although we have never received anything but great reviews we are saddened that your visit was less than favorable. We have taken all your concerns seriously and will remedy the issues. Unfortunately we were out of town for 3 weeks prior to your arrival and were unable to meet with you personally. We did have someone to check the property the day before but obviously the malfunction of the pool and the inordinate amount of spider webs was overlooked. Sometime the week or two weeks prior to you all coming the landscape crew found a sprinkler valve to be leaking and took it upon themselves to shut the water to the system off until it could be repaired. They failed to report this to the supervisor and nobody ever returned to make the repair or to turn the water to the system back on. The sprinkler system is what fills the back flow of the pool and unfortunately because it was shut off it would not fill the overflow pool hence the water fall was not coming on. S lWe did contact our pool maintenance guy and he was over the next day to remedy the issue. We make no excuses because if the perception of the guest is less than stellar that is the issue for us and for future guests. We take reviews very seriously and assure you that we will follow up on all your concerns. Regards Ken