Oceanfront 3 Bedroom Rental at King & Prince

First, let me say that on 2 of the 3 nights that these people were staying in our unit, I received complaints from other guests in the building about the renters being drunk and causing commotion in the villa. Second, it is very unreasonable to post a negative review of this property when I was never given the opportunity to rectify any of the renter’s issues. This renter made absolutely no attempt to contact me during their stay. If contacted, I would have gladly removed the slip covers, flipped the mattresses and provided an air purifier or somehow dealt with the odor the guest was experiencing. The renter viewed photos of this property prior to booking that clearly showed him what to expect as far as interior décor. This is not a brand new villa and it is priced as such. Slip covers are for the durability of the living room furniture in a beach vacation rental such as this. This is the first complaint we have about lumpy beds which leads me to believe that these renters damaged the beds causing them to be lumpy, but like I said, I would have been happy to flip the mattress. Both our maid and I were in this villa the morning before this guest checked in and detected no stale smell but I would have gone to great lengths to make this renter happy if only given the chance. Our previous renters checked out of this villa 3 days before this guest checked in and upon check out, the previous renters thanked me and said how much they enjoyed everything about the villa. If we determine that through these false accusations that we have suffered economic harm, we reserve the right to pursue other remedies against this malicious maligner. Contrary to what this renter indicates, we have never allowed pets in this property. VRBO.com offers renters a service that allows them to anonymously post libel against vacation rentals and their property managers, causing economic damage, yet offers no reciprocal service for property managers to post reviews of renters, be they good or bad. I find this to be a very biased and inequitable way of conducting business.

I am very glad you enjoyed your stay! Please come back any time!

This guest was a nightmare from the beginning. We had a same day turnaround our villa and needed every bit of time between the 11am check out and the guest's scheduled check in time of 4pm to get the place clean. We had made no arrangements for an early check in but the renters large family arrived at 2pm and checked in to the villa while our maid was still trying to clean. It is nearly impossible to give a good housekeeping service with a large family with small children under your feet. Later that day, the guest called me to complain that the unit was not clean. The housekeeper and I then went back to the villa and addressed all the renter's issues while she "supervised." Before we were finished, guest began asking about a refund. The paperwork she had signed specifically stated that there would be no refunds. However, in the spirit of good faith, I offered to refund 1 night of her 4 night stay as well as the cleaning fee. Guest accepted this offer. On the last day of her stay, guest called to ask about a complete refund. When I denied her request she insinuated that without a full refund she would write a negative review like this one. Upon post check out inspection, I discovered the guest had left the villa in disgusting order. Food and crumbs in all rooms. Any hard surface that could be greasy or smudged was. The carpets had to be cleaned because of what I believe was vomit in one of the bedrooms. Guest should have been charged for this but was not. Travelers: Please call or email with any questions or concerns. Owners: Look to guest checker for more info on this renter.