Detached Villa in Wonderful Farmhouse 20 Km from Pisa - La Carraia

They arrived a day before the booking, warning less than 1 hour before, they found the villa ready, clean, arranged and airy, with attention to every detail as we always do. They found the person in charge of check-in who showed the structure and the villa, as we arrived a day early without warning this was not a given at all. The wife allowed herself to make extremely offensive comments about us and our structure and the booked villa (which, I want to point out, was published in a famous architecture magazine), the wife complained that there was no it was the tablecloth in the photos as if it were a big problem for her and, not limiting herself, she allowed herself to make the act of throwing up over and over again in front of us pointing to the villa and the structure, a very mature and educated. After experiencing such behavior and hurtful comments we suggested that if it wasn't to their liking they were free to go and that was THEIR decision. Perhaps, since they were here for a wedding, they saw the villa where it was to take place, they liked it better and they didn't know how to cancel the reservation with us because in doing so they would have lost what they paid, so they probably preferred to come here, denigrate our structure so as to have an excuse not to stay and try to recover the money. Otherwise there would have been no reason to have such offensive behavior. However, not having canceled the reservation, they did not allow us to rent the villa again as the week was blocked by them on all sites. For this reason it was not possible to return anything of what they had paid. In 24 years of business this is the first time we have encountered a lady of a certain age so rude

Thanks for your review. we appreciated your suggestions. We look forward to having you as our guests on another occasion

vielen Dank für die Bewertung. Wir würden uns freuen, Sie bei einer anderen Gelegenheit als unsere Gäste begrüßen zu dürfen