Top Cottage @ Maleny

The property is in a beautiful position. The interior of the house was spacious and well equipped. The majority of the house was tidy to a certain extent. BUT the wifi password did not work, I was informed 8 minutes (by text msg) before check in that the hot tub did not work - this was one of the two reasons I choose this property! It was obvious that this would have been identified well before 8 mins before check in. There was a full load of unwashed linen in the machine, the whole house had a very musty smell, which made the linen on the beds smell horrible and hard to sleep in. Even after opening every window did not disperse for hours. One shower head was not fully functional and quite a few of the window sills where built up with dirt and dust.

The Bbq was very dirty, which we did not use. There was a note saying that if not cleaned after use a $20 fee would be charged - which left us miffed.

Most of the outside lighting was missing bulbs or not working.

All of the above left me very disheartened as i had booked and paid for this accommodation 5 months prior for a reunion of some old friends i hadn't seem for at least 30 years.

I feel this property was falsely advertised and entitled to ask for a refund.

It was very important to me to find a lovely relaxed environment for mmy friends especially after learning one of them was a cancer survivor and going through such trauma.

Our experience was not 100% nice and I was left feeling quite embarrassed by the above as more than enough notice was given of our booking.

I would appreciate a response and feedback on the procees of compensation.

This is such a shame as the house was beautiful in its gorgeous settling. Some of these issues may have been resolved with calling the manager but I feel I was not in the right frame of mind when she contacted me 8 mins prior about the hot tub and offered a late check out. One of my friends was flying out back to Adelaide in the early afternoon!