The Whale Lookout, Eagle Bay

Hi Lauren, thank you for your feedback. I have reviewed the listing information, and have added another mention of the toaster oven, in the hopes that future guests will find this clearer. I have also found a new section of Stayz that allows us to indicate the stair access, so thank you for flagging that. Please bear in mind that you have booked through a company whose job is to assist you with any issues you may have during your stay. Since being made aware of the problem with the hotplate (via a conversation with the owner, not yourself), we immediately supplied an interim solution and have ordered a replacement hotplate which will be installed upon arrival. There is an umbrella in the walk-in wardrobe with a clear sign above it to notify guests of its location, which again we could have let you know had you reached out to ask. We have not previously had any issues with guests operating the TV (and unsure of what you mean by video machine? there is no DVD player nor is it advertised as having one) so had not provided instructions - we will look into this and assess what is required. We will send feedback to the owners regarding the couch. In the future, I hope you will choose to reach out directly to your host to share your constructive criticism to see if they can offer you any solutions before taking the issues to a public review. A lot of hard work goes into supplying this accommodation, so we would love to have the opportunity to improve your experience as best we can.

Hi Anne, thank you so much for your lovely review and your thoughtful feedback. I am really sorry there wasn’t a functioning torch, we do strive to have one available as we are very familiar with power cuts here! I will make sure we put one in now that you have let us know. Safe onward travels and I hope we can host you again 😊 Ali