Island Beach Retreat - ABSOLUTE BEACH FRONT

With back to back bookings we only have 4 hours for cleaning. Periodically the house gets a very thorough clean (windows, deck, garage, etc.) The age and condition but also location of the house are reflected in the price. Beach front houses that are newer and in a better condition often charge double of our price or more. Alternatively you will be able to book a newer house in the second or third row (i.e. not beach front) for the same money.

Our cleaner is very reliable, diligent and accurate and we were confirmed that the beach house was clean as always (please refer to other positive reviews). Yes, the carpet was really stained with red wine from previous bookings. As a consequence the carpet in the lounge and dining area has been replaced by a new laminate floor.

We are very sorry to hear this. The beach house had been very thoroughly cleaned during the winter break in July. There had only been one booking between the big clean and Christinas booking so I would be very surprised if the house had been in a bad condition or not cleaned properly. Our cleaning lady reported the house was cleaned but linen were not yet prepared since she expected that booking to arrive one day later. When we were informed by the visitor that the linen were not prepared, we organised this to happen immediately. Fresh linen were put on within approx. one hour after the phone call.

We are very sorry to hear this. We would have appreciated if you had called us about this situation and would of course have taken action. But we never received any call or mail from you. The outside of the house is treated once a year by a specialist and this has always been sufficient. There can still be millipedes who are generally present on the island but we have never had any incidence of the dimension you report or anything close to it. The property furnishings are old. This is reflected in the price. Other beach front properties charge up to triple and more and will most likely have a more luxurious interior. To avoid false expectations we show the interior on the photos.