Centrally Located Traverse City Condo 1 Mi to Bay

Michael, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following: Our goal is to consistently earn a 5-star rating for each stay. While we take great care to ensure the quality of our unit, it's important to note that we have no influence over neighboring properties or units located above us. As one of nine units within a complex, our control is limited to our own space. This limitation is one of the driving forces behind our commitment to offering a wide range of amenities- including Casper mattresses- and premium finishes to enhance your experience. Thank you for your understanding.

Hi Janie, we’re sorry to hear your stay didn't meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We take pride in offering our guests the best possible experience, including timely responses. We provide guests with two cell numbers and two email addresses, requesting that they use both for urgent matters. In this case, one number was called late at night to discuss parking, and the call was returned within 24 hours. - Parking can be challenging in Traverse City, especially in our 9-unit complex. It's important to note that our listing explicitly mentions that we provide one designated parking spot, as is the case for all units in our complex. It's also mentioned that street parking is available on a first-come, first-served basis. We do not include any information stating that there is free parking outside of the one spot designated at the complex. - As is standard for vacation rentals, guests are asked to complete a few small tasks, like stripping linens and starting a load of laundry, as part of checkout to help us provide quick turnarounds for our guests. If you had reached out to us about these concerns, we would have advised you to skip these items, and we would have handled them. - The cleaning fee covers a professional service that sanitizes and prepares the home for each new guest. We pay a premium for cleaning that we do not fully pass on to our guests. We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for.