Casa à Beira-mar c/ Grande Deck & Cais na Baía Estreita

Joyce, we're sorry to hear that you didn't fully enjoy your stay at this home. We'd like to share the following: -We note the property's location on the listing, as well as any nearby amenities' proximity. -We do not advertise A/C as an amenity, so guests know what to expect before arrival. As evidenced by all other reviews, we are confident that many future guests will enjoy their stay here!

Hi Mariam, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:- Thank you for choosing our Mastic Beach, New York home and sharing your feedback. Your input is invaluable, contributing to our guests' experiences and our vacation rental success. We're glad you enjoyed the scenic surroundings and our home's quality.- Regarding the concerns you raised, we sincerely apologize for any misunderstandings regarding the amenities and house rules. We understand the importance of accurately representing our property to ensure a pleasant experience for our guests.- We apologize for any inconvenience regarding the air conditioning. The listing accurately states the presence of two Air conditioning units, one on the first floor and one in bedroom 1, with ceiling fans. We regret any misunderstanding and appreciate your feedback.- We recognize that our laundry request may have been unclear. While we appreciate any guest assistance with tidying, we understand it should be optional. We'll ensure our listing reflects this better. Also, we understand our no-shoes policy may have seemed strict. We aim to make guests comfortable and will clarify this in our listing.Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns.