Magical Haven: Your Private Townhome with Pool 4321 QS

Thank you for your feedback! We’re glad to hear you had a good stay overall. We're sorry about the TV issue during your last two days — had we been informed, we would have sent someone right away to resolve it. We hope to welcome you back soon!

Thank you for your feedback. We’re glad you enjoyed the resort and its amenities. We're sorry to hear about the check-in experience and the gate staff — unfortunately, that's outside our direct control, but we understand how it can affect your stay. We’ll also review the cleaning with our team to ensure improvements.

We are sorry that you feel that way. We work very hard to provide all our guests with the best experience possible However, it is important to be true and realistic when you leave a review like this and we feel that it is our obligation to highlight some points We have 24-hour service when we are not in the office, our after-hours are always available to help with everything possible. There are no daily charges for the use of the barbecue. There is a one-time charge of $ 35 for cleaning the grill. We make available a tank to be filled by the guest if necessary We follow all the criteria and orders of the CDC regarding cleaning, but it is worth remembering that the pool area is an open area, with nature around. We made it very clear in the description of the property that there are constructions close to the property and that there is a cost for the BBQ, nothing was hidden. We e-mailed the Home Instructions with your car pass, and clearly explained which entrance you should use at the resort. We appreciate the feedback, but we are a serious company and we feel obligated to inform future guests about the real situation.

Thank you