Hot Tub & Game Room! Group-Ready Smokies Cabin

We're glad you found the place nice and clean. WiFi instructions are normally sent through the booking platform and also kept at the property, but it sounds like those got missed this time, and we'll make sure printed instructions are replaced there. We appreciate you letting us know and would welcome you back.

Thank you for visiting us with your fur babies!As proud parents of three cats and a dog ourselves, we truly understand how important it is to have a pet-friendly home.We’re grateful for your kind words—it means a lot and keeps us inspired to do what we love.

From the owner: "Hi Brian, we’re sorry to hear you were hurt. We’d like to remind guests that we have a 24/7 number to report any concerns so they can be addressed immediately. Our manager, Kenny, was on-site during your stay, but no issues were reported to him at the time. The deck was repaired the very next day. Guest comfort and safety are priorities for us, and we work quickly to resolve matters when we’re notified. Posting a negative review without sharing concerns during your stay does not allow us to make timely corrections and ensure an enjoyable experience for all guests."

From the owner: "Thank you for treating the property like your own and taking the initiative to address the issue. While our team is always ready to assist with any reported concerns, we truly appreciate your help and are so glad to hear you’re enjoyed your time at the cabin."

Hi Faye, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We took photos just before your arrival that show the property was fully cleaned and prepared.- We’re sorry to hear about the issues you mentioned, especially since nothing was reported during your stay—our 24/7 support team is always available to help in real time.- We’ll be checking into the toilet handle and the coffee maker and will replace either if needed.- We’ve rebriefed our cleaning team to double-check mattresses and ensure spotless floors and surfaces between every stay.Thanks for taking the time to leave your review.

From the owner:"Thank you for your feedback. We’re truly sorry to hear you were disappointed with your stay.Just to clarify a few things:• Extra sheets and blankets are stored in the drawers for guest convenience.• The remote may have been misplaced by a prior guest, and we’re addressing that.• The driveway has recently been paved, but with the frequent mountain rains, erosion is a recurring challenge. We are actively allocating funds for a more permanent blacktop solution, though it may take a little time.• As for insects, being in the Smoky Mountains means we’re surrounded by nature, and during the summer months, occasional pests can be inevitable despite our best efforts.We always strive to provide a positive experience and welcome guests with a mountain mindset that embraces both the beauty and the occasional rustic quirks of the area.We appreciate you staying with us."

Hi Aaron, the homeowner has asked us to share this response: Thank you for your compliments on the house; yes, the property is gorgeous! I am sorry to hear about your ill health; however, the house is described as pet-friendly in the listing. I was surprised that you felt it was pet allergies giving you trouble, as your group also brought a pet along for your stay; spring allergies are typical in this area. I did pass your comments along to my cleaning crew as well. Once again, thank you for visiting! I hope your next trip around would earn us five stars.

Hi Greg, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following:We regularly receive photos from our cleaning company to ensure the property is cleaned properly, but we're sorry if cleanliness fell short of expectations. We'll share your comments with our cleaning crew to ensure there are no oversights in the future.We truly regret any inconvenience this caused you and appreciate your patience and understanding. Your feedback is valuable to us as we continuously strive to improve our guests' experience.