4/10 - Insatisfatória
Meghan B.
19 de outubro de 2023
Pontos positivos: Limpeza, check-in, comunicação e precisão do anúncio
Good overall / terrible hospitality.
My husband, my newborn and I were happy to get out of town- we even paid for an early check in. Upon arrival - the fire alarms were loudly emanating from the building- this concerned us from entering the building. After an hour of walking around /waiting we returned; upon arrival the alarms were still ringing. A couple staying in the same building said the alarms had been ringing for quite some time but were not ringing out of hazard and that we were safe to enter .We had to put our belongings somewhere at this point so we endured the alarms . After getting settled the alarms were still going off so I contacted the site to attempt to speak to someone and was informed that the situation was “being handled”. We couldn’t stand to stay in the building so we decided to go back out and eventually have dinner at a location near by. After dinner we went back our building and to our shock and bewilderment after- the alarms were STILL going off! I was completely upset at this point. We paid to have an early check in time, we had our newborn with us, we were ready to settle down way beyond this point and the Alarm was still going off. I once again contacted the Sonder people / person and was offered 30% off of our stay for our inconveniences- normally I would be ok with this, but I was expecting my 30$ - paid separately after the booking for my early check in on top of 30% discounted for our room due to not being able to be in our rented space for over 6 hours. Terrible hospitality.
Meghan B.
Hospedou-se por 1 diária em out. de 2023
