PARKSIDE - THE VINTAGE HOLIDAY HOUSES

Dear Leilani, Thank you very much for your valuable feedback. We are very glad our staff were accommodating and friendly in responding to your concerns on the property. We regret the issues you found at the property, and we have tended to these now with the necessary services. Thank you again for your patience regarding this matter. We hope to welcome you back for another stay. Kind regards, The Vintage Holiday Houses

Thank you so much for the kind review! We’re thrilled to hear the house was a great fit for your group and that you enjoyed your weekend stay. We’d love to host you again anytime! Kind Regards, The Vintage Holiday Houses

Thank you for taking the time to provide such detailed feedback. We are sincerely sorry that your stay did not meet your expectations and apologise for the frustration and inconvenience you experienced. We particularly regret the issues you encountered with the check-in process. We understand how disappointing it would have been to arrive without clear instructions and then need to make several phone calls before collecting the keys from our new check-in location. We also appreciate you bringing the property concerns to our attention, these matters have been noted and will be passed on to our maintenance and housekeeping teams for investigation and action. We are sorry that these issues impacted your overall experience and that you did not feel the property provided the standard of stay you were expecting. Your feedback is valuable to us and will assist us in identifying areas where we can improve both the property and our guest communication. Kind Regards, The Vintage Holiday Houses