Jungle Infinity Pool | Open Living | Lovina Hills

Thank you for your valuable feedback! We are delighted to hear that you found our villa beautifully situated and that it lived up to the photos, creating a positive impression. We sincerely apologize for the inconvenience caused by the presence of staff members during your stay. We understand that it disrupted the sense of escape and privacy you were seeking. Your feedback is important to us, and we will address this issue with our team to ensure that future guests can fully enjoy their privacy and tranquility. Regarding the security guard with a flashlight at night, we apologize for any disturbance it may have caused. We prioritize the safety and security of our guests, but we will take your feedback into consideration and explore alternative ways to maintain security while minimizing any impact on the ambiance. We appreciate your understanding and are glad that despite these concerns, you still enjoyed your stay and would consider returning in the future. We assure you that we will take your feedback seriously and make improvements to enhance the overall experience. If you do decide to visit us again, please let us know in advance about your need for privacy, and we will make sure to accommodate your request accordingly. Thank you once again for sharing your feedback, and we look forward to the possibility of welcoming you back in the future.