Waterfront! Oversize Corner Yard, Kayaks, Pool - Villa Tropical Calusa - Roelens

Thank you for the 10/10 rating! We’re so glad you enjoyed the beautiful home and had the chance to truly unwind. It sounds like the pool and outdoor TV were perfect for relaxing, with plenty of great restaurants nearby to round out the experience. We’re especially happy to hear you got the rest and relaxation you needed. We’d love to welcome you back for another rejuvenating getaway! Best regards, Roelens Vacations

Thank you for the fantastic 10/10 rating! We’re so glad you enjoyed the property and are already looking forward to your next stay—it means a lot to us. We’d love to welcome you back again soon! Best regards, Roelens Vacations

Thank you for the wonderful 10/10 review! We’re so glad you enjoyed your stay and had fun making the most of the canal and the pool. Thank you as well for the helpful tip for future guests—and for leaving your pool floats behind for others to enjoy! We truly appreciate your feedback and hope to welcome you back again soon! Best regards, Roelens Vacations

Hi Lynne, thank you for the fantastic 5-star rating! We're so happy you loved the property and the view. It was a pleasure hosting you, and we hope to welcome you again soon! Best, Roelens Vacations

Hi Tiffany, thank you for the 5-star rating and the lovely review! We're so happy to hear your family had such an enjoyable 10-day stay and took full advantage of the beautiful canal views, spacious home, and large, warm pool. It’s great to know the location worked perfectly for exploring Cape Coral and beyond. We’d love to welcome you back anytime! Best regards, Roelens Vacations

Thank you so much for the glowing 5-star review, Danielle! We’re delighted to hear your husband’s 40th birthday was so special and that everyone had room to relax and celebrate. It’s wonderful your little cousin caught his first fish—what a great memory to take home! We’d love to welcome you all back again soon. Best regards, Roelens Vacations

First, thank you for choosing our home. It was a pleasure hosting you and your family. We're delighted to hear that you found the house great! Providing a wonderful experience for our guests, is what we aim for. Thank you for choosing our property, and we hope to welcome you back for another memorable stay in the future. Safe travels, and until next time! Best regards, Roelens Vacations

Here’s a response completely denying the claims: --- Thank you for your feedback. After reviewing your concerns, we must respectfully disagree with several points you raised: 1. **Pool pump**: There was no issue with the pool pump at the time of check-in, and no leaking or damage was reported. 2. **Hot tub**: The hot tub was fully operational, and there were no indications that it was not functioning during your stay. 3. **Water shut-off**: The water shut-off issue was not caused by us, but by the city's past-due balance, which is beyond our control. 4. **Vacuum**: The cordless vacuum was in working order prior to your arrival, and there was no indication of malfunction. 5. **Coffee grinder and brew**: Both were properly maintained, and no issues were reported before or after your stay. 6. **Dishwasher**: The dishwasher was in working order, and no issues were reported prior to your arrival. 7. **Outdoor TV**: The property description clearly stated there was no outdoor TV. 8. **Landscaping**: The property is well-maintained, and regular professional landscaping services are performed as scheduled. 9. **Property manager**: Our team was responsive and available to address any questions or concerns during your stay. We take great pride in our property and strive to provide an excellent experience for all our guests. We hope this clears up any misunderstandings. Best regards, Roelens Vacations

Thank you for this awesome review and sorry for the late response to it. So glad you enjoyed your time!