Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house and studio were exactly as advertised, and we were happy with the accommodation itself.Unfortunately, the swimming pool was a very different story. We arrived on Sunday to find it in a terrible state. It was extremely dirty and certainly not what we would expect from a property advertised as luxury, particularly given the price. We were advised that a pool technician would attend to clean the pool and subsequently received a message saying they should have arrived around lunchtime on Monday. Unfortunately, nobody ever came.We were only staying for three days, and as we were celebrating during our stay, we chose not to contact the agent again and risk having maintenance staff arriving on our last day and disrupting our celebrations.Sadly, our eight-year-old also developed an ear infection during the stay and required antibiotics and ear drops. While we cannot say with certainty that this was caused by the pool, it certainly added to our concerns about its cleanliness.It is disappointing when you pay this sort of money expecting a luxury experience and one of the main facilities is not properly maintained or attended to, despite assurances that someone would come.The accommodation itself was as advertised, but unfortunately the condition of the pool and the lack of follow-through on the promised maintenance really let the property down.At this price point, we expected much better.
