2/10 Väldigt dåligt
Lacie W.
1 okt. 2024
Gillade: Incheckning och kommunikation
Gillade inte: Renlighet, plats och annonsens riktighet
Property not up to date. Horrible customer service and support.
After driving through the night 15 hours, we arrived to our stay around 6am on 8/30/24. 7 minutes after getting into the house, the smoke alarm stated “warning! Carbon monoxide poisoning.” As a family with 2 toddlers and I’m pregnant as well, we immediately evacuated the house. Fearful for the worst. This was a life or death issue. I promptly contacted the house owners, they stated that they would send someone immediately. While waiting, we left the location to go get something to eat. We did not hear anything from them for hours. So finally around 2pm and exhausted, we decided to book elsewhere since this major issue was not being handled promptly. We requested a refund from the host due to safety and their home not functioning properly. At 3:02pm (9 hours after our issue with the carbon monoxide), the host finally messaged back stating that the issue was a battery problem. After receiving that message, I called and asked for a refund due to their home not being up to date and their extreme delayed time frame with taking care of the matter.
6 days later, September 5th I had to ask again for an update. To which they replied “No refund is being processed” Due to them refusing to refund our stay, that is why I’m writing this review. It’s mind blowing that they won’t refund us, when we were completely forced to leave the host’s house only because their property was not up to date, and then by the time they finally got back with me we already had relocated elsewhere.
Lacie W.
Bodde här 5 nätter i augusti 2024
