The check in process was not smooth. Never got a code for the door. Had to call and be on hold for 30+ min before we could talk to anyone. The TV’s are outdated and nothing for my kids to watch. Couches were old, we didn’t sit on them. Recliner was very dingy and outdated.
King bed was just ok. I’ve slept on worse. Definitely wasn’t a pillow top! Only has 3 pillows, so if you usually sleep with more, bring more! None for the fold out sleeper sofa. My 8 year old never complains, but he got up and said, “that wasn’t very comfortable!”
The floors creek so bad. If I had smaller children who were light sleepers, this would not be ideal. It woke me up several times.
The grill was broke that was outside. It was very small one, but we weren’t able to use because it was bent over.
Hot tub did warm up once we turned the temp up. It was nice. Outside seating on the back porch was nice
Location to both gatlinburg and pigeon forge was nice.
We didn’t stay in the cabin much, mainly only to sleep. If we didn’t have other activities to do outside of the cabin, I would have called to request to move locations or ask for refund.