I have alread contacted Dart Valley Cottages about the disgusting state of the mattress at Ferry View. We had thought that the mattress sagged a little but had decided to put up with that as the view from the room was lovely. However, we found out how bad the mattress was on our departure, as we stripped the bed (as per Covid instructions). The mattress was truly awful, stained and dirty. No-one should have been expected to sleep on it. There was no mattress protector on the bed as there apparently should have been. It truly turned our stomachs.
We also found a temporary wooden post holding up the underside of the bed. The whole bed needs to be replaced. When I sent photos of the mattress to Dart Valley Cottages, they responded by saying they wouldn't have liked to sleep on it either. They did offer their apologies.
We do not feel we had value for money on this occasion. The standard we expected was not reached.
There were a few other, more minor, issues, such as the following:
Some of the internal door knobs came off in our hand. Not a serious issue as the doors tended to be left open during our stay.
The toaster looks like it is due for replacement. We didnt use it out of choice.
The Juliet Balcony window would not stay in the raised position so we could not use the balcony. Which was a shame given the good weather we had.
The wooden worktops in the kitchen and bathroom are water damaged and are hard to clean.
There was a dirty plate and spoon on our arrival. We felt we had to wash the crockery etc before using.
We wouldn't have necessarily raised these more minor points, but thought we ought to give a comprehensive review. The main issue is the bed and mattress.
The cottage itself is in a great location, with lovely views and could be a nice place to stay if these issues could be sorted out.
I have subsequently emailed Dart Valley Cottages but have not received any response. I would like a reply to my latest email.
I couldn't recommend this property in its current state, but would probably do so if I knew the problems had been addressed.