Rented villa anticipating a Disney-like vacation in Italy; received headaches, drama, stress & bad energy. We are a retired, affluent, laid-back couple from San Diego, CA. Many, many problems, a few listed here:
(1) It was July and HOT. The ACs in 3 bedrooms did not work. Technicians could not fix. The 3 rooms were miserable. Another AC was dripping water in the house disturbing sleep. (Slummy).
(2) We got robbed. At 2:00 a.m., someone broke a lock, entered house and bedrooms—while we were asleep—stole wallet, money & things. Luckily, no one got hurt. VERY SCARY AND DRAMATIC.
(3) The Villa is a duplex; only got half of the structure. (Property's pictures are very deceptive and misleading.) Other half rented to a lively wedding: very noisy.
(4) Neighbor’s pool only 10 feet away separated by hedge. No privacy. noisy music from other guests,
(5) Host extremely rude and combative. We booked home for 28 days then scaled back to 13 days. Host collected for 28 days; took a long time and haggling to get refund. Host accused us of leaving place dirty (we did not); overusing AC (we did not) overusing laundry (we did 3 loads in 13 days) breaking things (we did not and needed to show pictures as proof); breaking dishwasher and demanding full replacement (it only needed to be reset).
(6) No toiletries provided; needed to buy soap, toilet paper, etc.
(7) Laundry room full of black mold.
HIGHLY RECOMMEND TO NOT STAY AT THIS PROPERTY.