Owner's Response: Hi Linda, Thank you for taking the time to share your thoughts. While not handicap accessible by the legal ADA definition, the property has never been a problem for our older senior guests. Had you required special needs, and had shared those needs in advance, we would have made every effort to accommodate those needs. We will look into installing ADA shower bars right away. Certainly an extra chair in the bedroom would have been easily provided had we known the need. The bed height in the master although not above what is considered normal, is extra plush as a result of having a $1,200 custom mattress made for our guests comfort. Bathroom towel bars were replaced with shelves because in our experience, they hold up better. We always provide extra towels on those shelves. The hot tub was working correctly until someone in your group began pushing buttons without reviewing the instructions first. And when asked, we provided your gentlemen co-guest with hands on instructions in addition to the instructions that were posted on the wall next to the hot tub. After 30 seconds of instruction, the issue was resolved. The community pool which is professionally maintained, cleaned, and tested daily did have some small debris from the previous night’s heavy rain, which is not uncommon after heavy rain. We would have been better equipped to handle that, had one of your younger teenage guests not broken the pool vac equipment when jumping the fence and landing on it, instead using the gate 30’ feet away. In any event, the vac was replaced and cleaned on schedule, the following day. The pool temperature was between 74 and 78 degrees the entire time you were there. Again, we had four straight days of “cold” mountain rain prior to your arrival, which temporarily impacted the temperature by just a couple degrees. However “dirty and cold” is an improper characterization. The house temperature has also never been an issue as the summer temperature always stays around 72 degrees here at 4,000’ elevation, however we will look into adjusting the vents for more consistent temperatures throughout the house. Also an easy fix, had we known of the issue while you were here. Over the course of the last 18 months and 60 guests, we have never had a complaint or really anything negative expressed about our home. We strive for an enjoyable experience for our guests. If you find your way in the area again, we would be honored to have an opportunity to exceed your expectations