Just to start, I've never left a negative review on anything. Check in - looks nice, wifi password invalid, cards for pool don't work no big.Back from pool front entryway carpet soaking wet. Multiple photos, videos sent to owner. Because it is privately owned, Riverstone won't help. Bucket filled with water, standing water on floor - AC drain is plugged. The bucket was placed under the AC unit and was overflowing. Owner is out of town can't get anyone to come until next afternoon. plenty of pics and videos sent to owner. Wifi got fixed by me, after it was clear the owner wanted to argue everything i said. I used to work on networks for a living, didn't come here to relive that world.Long story short, leaving this morning, the entry way is still very wet. The owner claims it was condensation - it most definitely wasn't. Condensation doesn't soak a hallway, entryway and 2 closets. The denial is pretty crazy when I have videos of an overflowing bucket directly under the AC and water running out of the condenser on to the floor.Last but not least, the owner responded that I was attacking his dead mother by saying the AC had been neglected. I quit engaging after that email yesterday.