Westminster retreat in true Central London

Hi, thanks for taking the time to review our flat and highlighting the things you liked. I would like to respond to your comments regarding the things you considered cons The shower is a standard 'over bath' model which is typical in the UK. There is a photo on the listing to make this clear. Whilst it is clearly not a 'power shower' it is perfectly fit for purpose. I was surprised that you were disappointed that the washing machine does not have a drying function as the detailed amenities of the property listing clearly states that the dryer is a 'Heated clothes airer/dryer'. We are glad you enjoyed your stay.

Hi George, we are very happy to hear you enjoyed your stay. I don't understand what you mean when you say the fire escape is locked as this is definitely not the case. It is opposite flat 10, as described in the household manual. Perhaps you are thinking about the door next to the lift which has a keycode & is for access to the lift maintenance area and water tanks. Thanks again for taking the time to leave a review

No, this is what actually happened. You reported an error on the washing machine on Saturday 19th Aug. I apologised for the inconvenience and immediately booked an engineer visit for Monday morning (the next working day). Unfortunately the appointment was cancelled by the engineer on Sunday evening. I updated you & offered to take your washing to the laundrette. You declined the offer but asked for the details of the nearest laundry, which I supplied. The next day I offered to pick your washing up, do it at our home & then return it, you didn't respond to this offer. I then repeated the offer which you didn't accept. You then raised a complaint with vrbo & asked them to move you to another property. I realised that there would be nothing we could do to satisfy your urgent need to self launder so I offered you a full discount for the remaining 3 days & asked vrbo to remind you that check out time was 10am. I also notified vrbo that I was happy for them to make the arrangements if you decided to leave. You did decide to vacate, however, you didn't leave promptly as you state, at the check out time of 10am, but at 1.30pm. More importantly you didn't respond to vrbo's requests to confirm the cancellation. This meant your booking wasn't removed from my calendar & therefore the property wasn't available to potential new guests. All of the above is documented on the vrbo messaging system & their complaint log. I am sure this info. will be supplied to your credit card company in response to your request for a full refund, which I note includes the days you stayed. I accept that the fault on the WM was inconvenient for you but if you had accepted our multiple offers of help you could have enjoyed your short stay in London & saved yourselves, us, vrbo and your bank all this unnecessary aggravation. Happy future travels 06/09/23 After a review Mr Schultz's bank have refunded me the payment he attempted to reverse. They, therefore, didn't "realise I was wrong".