LOFT PREMIUM LUXE RECOLETA, PERSONALIZED SERVICE

Dear Charissa, We take our guests' feedback very seriously, and we are here to address your concerns in a comprehensive manner. High-quality remodeling: We want to emphasize that we have made an extensive investment in remodeling our loft, especially designed to meet the needs of multinational executives and embassy diplomats. Our commitment is to provide first class accommodations and exceptional service. Personalized service: We regret that we were unable to provide you with the personalized service that we are known for. We are proud to have a dedicated team that strives to make our guests' stay the best it can be. We are always available to meet the needs of our guests. Accommodation Capacity: It is important to note that our loft has an exceptionally large space, with the capacity to comfortably accommodate up to 5 people. The master suite has a king-size bed imported from the United States, and the second bedroom is versatile, with a queen-size bed that can be converted into two beds. In addition, the sofa in the reception area also converts into a queen-size bed. This provides a variety of options for guests, and our intention is to offer a flexible experience to meet your needs. Privacy and noise: We understand that privacy and noise perception may vary according to individual preferences. While our loft features aesthetics, abundant natural light and ventilation, we understand that total privacy may not be possible in such a space. We are always transparent about this when consulted. The noise we believe it is personal. We have people who rent year-round in the front and have no problem. There is the usual city noise, even though it is a street that ends at the corner square so it is not as busy as others in the city. For those who are looking for a quieter experience or are not used to living in the city, we have alternatives that face the garden in the contrafrente, providing an environment of total peace and light throughout the day. Bathrooms: One on the ground floor for visitors at the reception and a super full bathroom upstairs in the suite. Again, we regret any dissatisfaction you experienced, and we are committed to improving our communication and services to ensure that future guests enjoy their stay to the fullest. We hope you will consider giving us another opportunity to provide you with the exceptional experience we can provide. We hope you will consider giving us another opportunity to provide you with the exceptional experien