4/10 Poor
Carmen R., Land O,Lakes, FL USA
Jun 2, 2023
Liked: Location
Disliked: Communication, listing accuracy
Unprofessional Hosts
I will start with the positive. The apartment is very cozy and the location is good. There are restaurants walking distance. Now, the negative. There is no air conditioning or fans and it was hot at night. Also, because we had to leave the windows open, our sleep was interrupted by street noise and neighbors The parking space is extremely small so, we had to leave our car in the street and far away. One of the showers was clogged. I notified the representative that checked us in immediately. I also notified the host via VRBO. They turned around and charged us 115 € for a damage they left behind. I’m sure that the cleaning crew could verify that the drain was already clogged. I tried to reason with Tiago and explained to him that they gave us a unit that was already “damaged”, but he still charged us. I also asked Tiago for an email for me to send him the text I sent Gonçalo (the rep. we met with at check-in) and he ignored my request. If they were all professionals and honest, Tiago should have confirmed with Gonçalo that I texted him the same night I checked-in. Because of their unprofessionalism, I recommend that you keep searching for another property. I DO NOT RECOMMEND THIS ONE!!
Carmen R.
Stayed 3 nights in May 2023