CITY CENTER APARTMENT 3-bedrooms

Thank you, Ruth.

After complaint about the oven, which we apologized for, we immediately got a brand new, bigger one, but insisted that it was not a conventional oven. We did not remove the "oven" from the listing to fool you. We did so, because of future reservations. Very surprised to know that you didn't have hot water for everyone. A message saying that you had issues with that would have made us go to the apartment and try to solve it. We do remember getting a msg from you (towards the end of the stay) saying that there was no running water at all. Immediately after getting the msg, we called the City and found out that they were working on something and they had to shut the water supply for a couple of hours. This is what we do. Take immediate action after a complaint. We did not get any complaints about the hot water. We could not have guessed that was an issue. Neither did we know you needed heaters or extra blankets, since you did not ask. You are also wrong about us being late replacing the linen and towels. On longer stays, we change this every 7 days. Because we were extremely busy during Christmas, we did change everything 10 days after your arrival. So, we were not 10 days late. We were 3 days late, and we did apologize for that. Not very fair this review.

Thank you. See you soon.

You have received the correct address and exact GPS location, as well as pictures of the street and buildings around. It's just your sense of direction is not too good and that, I'm afraid, is not our fault...