4/10 (不満)
Paul
2024 年 11 月 5 日
気になった点 : コミュニケーション
Low shower and poor client service
The accommodation and surrounds were nice enough and the pool was lovely.
However, upon arrival we noticed the shower height at about 5ft 4" was too low for my husband to use - this wasn’t highlighted in the property description and you can’ t tell from a photo otherwise we wouldn’t have booked it.
Sadly we experienced little interest in this issue raised by both the property manager and the owners and were offered to shower at the side of the public pool with no privacy to even shower without clothing on or in one of the many unoccupied but uncleaned apartments (said they didn't want to put out the cleaners out).
We also noticed a musty smell in the ground floor bedroom and my partner stood on a slug during the night on the bedroom floor. We left early, and found wonderful accommodation elsewhere where we were finally able to relax and enjoy our hard earned break.
Sadly the main issue sits with the owners and way the properties are run, We would not recommend this place, in particular the way they tried to make us feel like we were the problem (a shower head fixed at 5ft4" is standard apparently) and nothing was wrong with their holiday accommodation at all (mouldy lights and slugs are included free of charge).
We would recommend client service training as overall this was the most shocking and disappointing experience- particularly when the owners slammed the door upon leaving their inspection of the accommodation.
Paul
2024 年 8 月に 7 泊滞在
