The Maddox - Elegant 2BD Residence in Mayfair

Hi Lynda, Thank you for your feedback! We are truly sorry that the property did not meet your expectations during your stay. We strive to remain fully transparent in all our listings to ensure our guests have a clear understanding of what to expect when booking with us. Your feedback is important, and we sincerely hope to have the opportunity to provide you with better service in the future and to host you at a property that more closely aligns with your needs. Warm regards, Nestor

Dear Anne Marie, Thank you for taking the time to share your feedback, though we sincerely apologise for the discomfort you experienced during your stay. We would like to clarify that all our two-bedroom apartments feature the exact same room sizes, amenities, and standard facilities as advertised on our listing. Individual floor plans and interior layouts can vary slightly between the three identical units. As noted during our previous communication, room assignments are subject to availability upon check-in, and we always strive to accommodate specific layout preferences whenever possible. Regarding your other concerns, we are truly sorry for the inconvenience of the lack of an elevator, and had we known that you had concerns with the cleanliness, we would have arranged for our cleaning team to address and resolve it for you. We sincerely apologise for the discomfort and inconvenience, as this is truly not the kind of experience we want our guests to have. We value your feedback, and we hope we can provide you with a better and more comfortable stay you deserve in the future. Kind regards,