Monterosso in the Heart of the Cinque Terre

It is regrettable to have to point out the unreliability and disingenuous nature of this review; however, I feel it is necessary to clarify the following: both beds in the room measure 190 cm x 90 cm—they are, therefore, full-sized beds for adults. Upon request, they can also be joined together to form a double bed. The guests broke one of the slatted bed bases, causing damage. Both slatted bases (including the one that was damaged) were brand new, having been replaced at the start of the season. The guest only mentioned the damage the following morning in response to a message—not on their own initiative—and requested that we not enter the apartment to inspect what had happened. It is clear that they intended to conceal the incident. An accidental breakage is impossible; the entire bed base was destroyed, as if someone had thrown their full weight onto it—a consequence of highly inappropriate behavior. Despite the guest only allowing access in the evening, we replaced the bed base and remade the bed that same night. Access to the terrace is not dangerous; it is reached via an illuminated staircase that is fully compliant with safety standards and comfortable to use. One need only look at previous reviews, in which no guest has ever reported any unsafe conditions—on the contrary, they have praised the beauty and tranquility of this magical place, which offers a truly remarkable view. We handled this highly unpleasant situation with great willingness to assist; however, beyond the damage itself, we cannot entertain opinions that are entirely devoid of common sense—opinions that only add insult to injury. This had to be said, with complete honesty. It is a pity...! Fortunately, our many previous 10/10 ratings speak for themselves. Best regards.

Linsey and her family were truly lovely, and it was a pleasure meeting them and hosting them. Just a note about the washing machine, which wasn't included in the March bookings because it was out of order, but it will be restored soon.

I thank Paula for the report: at the same time I would like to point out that the washing machine was replaced at the beginning of May 2026, therefore it is new and works perfectly. Regarding the stairs, I also want to point out that the 5 Terre and Monterosso are typically characteristic towns where there are no city-style apartments, so the stairs are a typical feature. Despite this, the apartment is very large, comfortable and the stairs are easily accessible.