Our biggest problem was the no linens policy. Which meant, bedsheets, pillow cases, pillows, towels, or blankets. The first night was in the 40s and the furnace wouldn't come on. We ended up purchasing the basics to get through our stay and the owner dropped the price by $100 which helped a little. The second big issue was the payment process. We had to mail checks to Ohio to finalize the payment. No credit cards or online payment services is unusual this day and age. The third thing was the location. It says Bemus point but it's a long ways from anything, including bemus point. Even Google maps found it under Jamestown NY. My wife was annoyed by the notes that were on everything in the cabin but I understand some people have a lack of common sense. Cell phone service did not work for us but we got an occasional text in or out if we left our phones in the loft. My wife was anal about cleaning the camp and watering the plants but it's been 10 days since we left and we have heard nothing on our deposits. Also it's pretty buggy tucked back in that hollow so bring a large can of insect repellent with all your linens.