ファーストクラススキー/インスキー/アウトコンドPeak 7！

We’re glad our maintenance team was able to respond quickly and that you enjoyed the location. We appreciate your feedback regarding the beds and mattresses and will be sharing this with the homeowner for consideration. We hope to have the opportunity to host you again.

We’re grateful you stayed with us and would love the chance to host you again.

We agree!! Thanks for choosing Alpine Edge, we hope we get to host you again in the future!

Noah, thank you for the kind words! Hoping your stay was amazing!

Hey Tony, Thanks for your review! We’re thrilled to hear that you and your family enjoyed your stay and found the condo clean and comfortable. We’d love to welcome you back for another visit anytime!

Wow Gina! We're so glad to hear you had such a great time. Please come back to see us!

Jeffrey, thank you for staying with us! We hope to see you the next time you make it to the mountains!

Tami! It was an absolute pleasure meeting you and your family. The Crystal Peak Lodge does love their heating to be HOT. We hope to see y'all again next year!

Heather, thank you for sharing your experience during your stay in Breckenridge. We’re glad to hear you enjoyed your stay and found the condo beautiful and well-located. We sincerely apologize for the confusion during check-in, and we’ve since updated our process to prevent this issue from happening again. We hope to have the chance to provide you with a smoother experience on your next visit to Breckenridge.

Ellen, we try to be as transparent as possible on how close we are located to the gondola, including multiple pictures in our listing. We don't have record of a housekeeping request, so we are assuming you put the request in with the Lodge/Resort. While we don't affiliate with the Lodge/Resort's cleaning company, so we don't get that communication, we would have loved to help you with housekeeping issues had we been given the chance. Our sheets are constantly switched out when they are worn. We truly apologize your experience wasn't up to your expectations.

Hey Robert, thank you for your detailed review! We’re thrilled to hear that you had a great stay and enjoyed the cozy, welcoming atmosphere, and the resort amenities. We appreciate your tips on using the shuttle and your gondola feedback is this is valuable information for our future guests. We’re so glad you enjoyed your stay and we hope to welcome you back soon!

Hi David! We are very sad to read such a review, as our team was shocked to hear you found the place dirty. We personally inspected the unit, and have photo proof this isn't true. Upon reading your 6 emails sent in under 2 hours, we immediately sent our cleaning staff over to remediate the issue, and answered your emails. We also left a voicemail trying to connect with you, to which you did not return. Lastly, when any cleaning issue arises, there are several cleaning supplies, along with a vacuum in the kitchen pantry for your use. We are so sorry that you did not choose to call our emergency line to give us a chance to fix the problem immediately. Cleanliness and positive guest experience are of the highest importance to our company. Thank you for bringing your dissatisfaction to our attention, so that we can reprimand the appropriate parties, and ensure this doesn't happen for any future guests! Humbly yours, Alpine Edge

Jonathan, thank you for leaving a review. It was tough to read, but I think there's an opportunity here for us to learn. We've come up with a more efficient security system to communicate with guests when a lockbox code is changed, so this information is updated and distributed automatically now. I'm sorry that our housekeepers left some items behind. I agree that is not acceptable, and again, an opportunity. I'm sure that if this had been brought to our attention during your stay, they would have come in while you were skiing to offer a full clean to make sure it was comfortable for you. Thank you for taking the time, and I hope you enjoyed your time in Breck either way.