Dear Dwayne, Thank you for your nice review and for staying at our property 1229936. We are glad to hear that you had a great stay. Thank you for recommending us and we hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
Al J.
2018 年 10 月 2 日
Great House!!
This was a great house. Great location, close to the airport and about 20 min from downtown Atlanta.
Al J.
2018 年 7 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Al, Thank you for your review and for staying at our property 1229936. We are lucky to have a property in a very strategic location that brings our guest the convenience of being in the middle of all the major locations like airport, highways and attractions. We hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
Kelvonne P.
2019 年 8 月 27 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Perfect
The stay was comfortable and the home was absolutely beautiful and very big. It accommodated 10 of us with no issues. The pool and hot tub was an added plus. The beds were also comfortable. I would definitely book this property again.
Kelvonne P.
2019 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Kelvonne, Thank you for your review and for staying at our property 1229936. We are very please to see your perfect rating of our spacious home and looking forward to hosting you again.
宿泊者限定の口コミ
8/10 (良い)
John B.
2021 年 4 月 22 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
East Point Stay
Spacious home with comfortable beds. House needs some TLC with minor tasks inside and more outside.
John B.
2021 年 4 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear John, Thank you for your review and for staying at our property 1229936. The property is getting checked weekly and any repairs needed are being done before each new guest arrives. We do always check on the property inside and out and if needed, perform major touch-ups during vacancy periods and once per year more updates and painting. We are glad to hear that you had a comfortable stay at our spacious home and we hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
Kimberly M.
2019 年 3 月 7 日
Great for large group and conveniently located!
This house was the perfect layout for our large group! The house was nicely decorated and was equipped with everything we needed. It was conveniently located to the airport and attractions like Stone Mountain. We did have to contact the house manager regarding the hot tub’s chemical levels however, they responded quickly and had the issue resolved immediately. Overall, a great stay!
Kimberly M.
2018 年 12 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Kimberly, Thank you for your review and for staying at our property 1229936. We are happy to hear that your stay was perfect for your large group and that you had everything needed. We are looking forward to hosting you again some day.
宿泊者限定の口コミ
6/10 (普通)
Charmaine D.
2019 年 7 月 8 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Property Okay...
The property was okay, it did the job. It was way too many bugs, they were in the kids beds etc. The pool was too cold to get in, and only 1 TV worked. The hot tub was filthy and needed to be cleaned, The toilet paper holders didn't properly fit so they kept falling down (annoying). Also the internet was super slow...so it took us forever to get things Accomplished.
I really dont like to complain, so some positives, the appliances were really nice. The location was perfect and secluded, there were a nice amount of bedrooms. And the property manager was really nice and apologized for not getting back to us. If the property gets a proper clean and exterminated, I think it would have been a bit more enjoyable. But we are grateful for the stay.
Charmaine D.
2019 年 6 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Guest, Thank you for your review and for staying at our property 1229936. I’m very sorry for any inconvenience. All of our properties are on monthly preventive pest control schedules. Nevertheless, if doors and windows are opened frequently, bugs can come in right away and will die soon due to treatment being present on the floors. If reported to us, we can also send out pest control in between service days if needed. We have mentioned on the listing that the outside pool is non-heated, so it could be cooler than desired depending on the date of your stay especially early in the season. It is however warm enough during the open seasons of May through September as the water matches the temperatures outside. You mentioned after your stay that the TV’s only had Netflix; those TV’s are Smart TV’s and only need to get switched to the correct setting, so you can access live TV and also the smart Apps. The hot tub was fully and entirely cleaned before your arrival from our third party professional hot tub vendor who sent a picture of the clean and serviced hot tub right before your arrival. If you had a lot of people in the hot tub, especially with hair and skin products and after several days, you may have turned the hot tub water dirty. We have provided instructions on how to keep the water clean during your stay. For any maintenance issue that occurs during a guest’s stay (e.g. the toilet paper holders coming loose), we have provided a maintenance contact line and we send out a maintenance tech right away if reported to us. We have high-speed internet at all of our properties, along with a cable channel line-up of 100+ channels. We apologize for any issues during your stay. We are glad to hear that you liked the appliances, the location as well as the size of the property. We hope that you can visit us again at one of our properties.
宿泊者限定の口コミ
2/10 (非常に不満)
Carleigh T.
2021 年 10 月 11 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
BEWARE: RATS INSIDE HOME & GAS LEAKS!!!!
TERRIBLE! The second day we were there, we went out for a few hours and came back to a shredded trash bag. It was clear a creature (not a human) had done this. Further inspection revealed rodent droppings near the bag that were entirely too large to come from a mouse. My cousin staying with us - whose business is inspections - looked around the property and found HUNDREDS of droppings all over the floor, in cabinets, and in lines connected to the house. In the living room, there were chicken bones (which we didn't eat) behind the couch and droppings everywhere. We told the property manager and were met with a little more than, "Oh, wow." Instead, they proceeded to BLAME US(!). They will likely try to tell you that this was our fault because we left out trash, but 1) We didn't have ANY open food out. 2) The only reason we had a trash bag out (sealed) in the first place was because whoever rented the property before us had a ton of trash in the bins when we arrived and there was no room in the bins for us to put our trash. We TOLD the property manager this and they told us to put OUR trash in bags in the garage. 3). This is a long-standing problem evidenced by the amount of droppings, not one brought about by our presence. It is insulting to have been told this especially because my family left this property cleaner than we found it.
Later we smelled gas after cooking. A knob on the stove wasn't functioning properly and the gas couldn't be shut off. My father in law is a firefighter and had to shut off gas to the entire range. Maintenance was sent to the house on the third day and they DID fix a faulty shower head, but could do NOTHING about the cooktop OR THE RATS. Even maintenance was shocked at what we showed him.
The property manager was responsive at first and offered things like free late checkout and a free night at the property. To be sure, though, we didn't want to be there any longer than we had to and had we had another place to stay (group of 15), we would have left the property early, so we refused. When we asked the property manager what else could be done, they offered a menial credit even though for more than half of our stay we lived among rats and were exposed to gas leaks and left without a cooktop. Again, this offer was accompanied by accusations of these things being our fault (they absolutely were not) and we refused. We hope that others can see this review and what we endured and avoid this property!
Carleigh T.
2021 年 10 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Carleigh, Thank you for your review and for staying at our property 1229936. Our property is booked with multiple reservations every week and is professionally deep cleaned by our cleaning vendor before and after each guest. There were no droppings or evidence of rats prior to your stay. We did receive your picture during your stay with open trash bags on the kitchen floor, and droppings near it. It is possible that something got inside if the patio doors were left open for long periods of time, that is unfortunately out of our control. The credit offered was just a courtesy credit for the shower head issue which we did resolve promptly during your stay when you reported it. We did get the property inspected by a professional pest control company and they did not find anything, and regardless, they still went ahead and thoroughly inspected and confirmed there are no gaps or entry points to the inside from the outside. Our maintenance tech had also inspected the stove during your stay and after, and found no issues. We are constantly receiving 5 star reviews and excellent feedback on this property which is what we aim for with every guest experience.
宿泊者限定の口コミ
4/10 (不満)
Crystal K.
2019 年 9 月 25 日
良かった点 : 清潔度、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
THANKFUL FOR THE MULTIPLE GAS LEAKS!
We had a four-night stay at this property in August. The house was very nice. However, we almost died. There were multiple gas leaks. And thank God for the gas leaks. If not, we would have not known about the CARBON MONOXIDE LEAK. It took them several hours to fix the carbon monoxide and gas leak issues. However we were unable to use the stove top. The manager sent over a hot plate in lieu of getting the stove top fixed. As a result of no stovetop, I had to throw away lots of food and was not compensated. There was a grill outside however that was not working properly either. The gas company was there for several hours fixing the problem but my guest still felt uneasy. I reached out to Ana the property manager about trying to find us a new location because of our uneasiness. She was unable to find us another location. Lots of our guests complained of headaches and light-headedness. They were uneasy with staying in the room where the hot water tank and the furnace was so they stayed downstairs. I've tried to work with Ana over the last couple of weeks about a concession but she has only offered me a $50 concession. I was disgusted and insulted! I informed her to provide me with the property owner's name and phone number email address and still have not got any response back. The lack of empathy and poor level of customer service is unacceptable. I have tried to get in contact with her but she has continued to ignore me. She told me that she's going to give me a call but never calls me back. I have to follow up with her. She showed no empathy for the fact that 11 lives could have been lost. To add insult to injury she also charged us a cleaning fee for the jacuzzi although I tried to explain to her that when the gas company came out they turn the water off causing the jacuzzi not to filter properly. You would think with us almost dying that Ventura Management would've waived the fee but they did not and once again, I tried numerous times to reach out to Anna and to work this out. The property manager could have easily walked in on 11 dead bodies due to carbon monoxide poisoning had it not been for the gas leak. You would think that they would get their property inspected before renting the property out to the next guest but they didn't. The cleaning crew was preparing for the next guest. The contract and website says they provide a SAFE experience, but we didn't feel safe at all. Very frustrating and frightening experience for my birthday.
Crystal K.
2019 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
We had major issues with this guest and her several teenage kids who showed up to the property and on their first night, broke one of the stove knobs of our new stovetop, and caused a gas leak inside the home. Then they called into our emergency line, fortunately we were able to dispatch our tech fast enough late at night to shut the gas valve off to the stove and stop the gas leak. Despite the stovetop getting shut off as a result of the guests damage, we went out of our way to provide them a portable stove on the next day since the knob had to get ordered through the manufacturer and took several days to arrive, which unfortunately impacted our immediate next guest as well. Fortunately the separate wall convection oven and BBQ grills were still available to use for our next guest, along with the portable stovetop. These guests were extremely dirty, left trash everywhere, left a filthy pool and hot tub which we had to drain, and on top of it all, were so opportunistic where they asked for concession refunds stating that the gas leak which they caused themselves was dangerous and could have hurt them. They sought to extortion stating that if they don’t get a refund, they’ll leave a bad review. Their concession refund was outright denied as they themselves created the issue. We maintain all of our homes carefully and have mostly received great reviews on this property and unfortunately can’t predict guests like these who come in and cause multiple issues at rare times.
宿泊者限定の口コミ
6/10 (普通)
Cecily A.
2021 年 7 月 12 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Family Holiday Trip
The location was great, very close to the airport. The house was big and we had enough space for all 16 guests. My only complaint is the cleanliness. It was not clean upon arrival and we had to do lots of self cleaning. Which is only a big deal because how much they emphasize cleaning behind yourselves or you will be fined. Also beware of bugs
Cecily A.
2021 年 7 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Cecily, Thank you for your review and for staying at our property 1229936. We did receive your notification of leaf debris at the entrance of the home and offered to send our cleaners back to address any issues that they have missed, and you mentioned you did not need them to come back due to their minor nature. The property is on a pest control plan however yes if doors or windows are left inside, bugs will find their way in and die upon entry due to the present treatment. Bugs are common outside in GA due to the warm and humid climate. We hope you enjoyed your stay and apologize for any inconvenience
宿泊者限定の口コミ
8/10 (良い)
Catherine W.
2021 年 6 月 17 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
It was nice, there were a lot of bugs in the hallway bathroom.
It was nice
Catherine W.
2021 年 6 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Catherine, Thank you for your review and for staying at our property 1229936. We are sorry to hear that bugs entered the bathroom and are surprised since you had not mentioned anything during your stay when we followed up if everything was okay. Our properties are under monthly routine preventive pest control and bugs die shortly upon entry, when leaving doors and windows open which will allow them to come in but the treatment inside will kill them shortly. We are glad to hear that you had a nice stay and we hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2021 年 5 月 13 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Quiet and Cozy
This house was just what my family wanted. The description and pictures does it no justice. The neighborhood was very quiet and relaxing. We would book again in the future should we return to Atlanta.
宿泊されたお客様
2021 年 4 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Guest, Thank you for your review and for staying at our property 1229936. We are happy to hear that our house met your expectations and needs and that you had a relaxing stay with us. Your family is welcome back any time.
宿泊者限定の口コミ
10/10 (非常に良い)
Michan D.
2020 年 10 月 16 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lots of space
Walked in to the rental space it was nice and had plenty of space but floors were dirty were not freshly mopped and and the vents were filthy like hadn’t been cleaned in ages. It was near my room and my Asthma started up. All the shower knobs were extremely hard to turn. plus it was broken glass on the walkway near garage door. You guys need a better cleaning service!!
Michan D.
2020 年 10 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Michan, Thank you for your review and for staying at our property 1229936. We are a bit confused about your review as we had not heard anything from you during your entire stay and we do ask guests to contact us immediately for any dissatisfaction. We had a vendor doing some repairs at the property the morning of your arrival and any dirt on the flooring or glass outside might have been from them as the cleaners fully cleaned the property including the flooring and walking all around the house for any trash beginning of the week and we would send them back immediately for any dissatisfaction as mentioned in our contract. I’ll forward the comment about the shower knobs to our maintenance team. We hope that you still enjoyed your stay at our spacious rental since you gave 5 Stars and hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
JoAnn S.
2020 年 8 月 24 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Property was amazing
Amazing property. Property was accommodating for my husbands 40th birthday. The kids and adults enjoyed the pool and spa. Beautiful neighborhood.
JoAnn S.
2020 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear JoAnn, Thank you for your review and for staying at our property 1229936. We are pleased to hear that you had an amazing stay with your family and enjoyed all the fun summer amenities this property offers.
宿泊者限定の口コミ
10/10 (非常に良い)
Martha G.
2020 年 6 月 29 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Our 2020 Vacation
We had an awesome time at this house our experience was great everything was as described as seen also they had two family rooms I have teenage boys ranging from 17 to 20 they were able to bring their PlayStation and play games in one room while the next room my husband and I was able to lay back and watch television the Jacuzzi works perfect the pool works perfect but it was pretty cold during this time of the year we cannot enjoy the pool but we really enjoyed the cookout the barbecue pit everything was immaculate the neighborhood is very nice it was quiet I will be back again
Martha G.
2020 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Martha, Thank you for your review and for staying at our property 1229936. We are glad to hear that you had an awesome stay at our property with your family and enjoyed that spacious layout and relaxing backyard in this quiet neighborhood.
宿泊者限定の口コミ
10/10 (非常に良い)
Shauna H.
2020 年 4 月 8 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
East Point Paradise
I love this location! Has more features than a person can ask for. Clean, prompt, safe!!!
Shauna H.
2020 年 3 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Shauna, Thank you for your nice review and for staying at our property 1229936. We are so pleased to hear about your great experience at our location and that you loved our property with all its unique amenities and features. We are looking forward to hosting you again.
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2020 年 2 月 14 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
This house was spot on!
This house is beautiful and well kept. The area was very pretty as well. All the guests were comfortable and the hot tub was working(which was one of my biggest concerns). Will definitely consider returning if I return to Atlanta.
宿泊されたお客様
2020 年 1 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Guest, Thank you for your review and for staying at our property 1229936. We are happy to hear that you had a comfortable stay at our beautiful house. The hot tub is checked and cleaned before each guest's arrival and available all year long. We are looking forward to hosting you again.
宿泊者限定の口コミ
8/10 (良い)
Vicki R.
2019 年 11 月 18 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lots of Room, Very Basic, Comfortable
The home is nice and on very beautiful, quiet property. Its proximity to the airport is ideal if that's important to you - only about 10 minutes away. However this also means that you hear the air traffic overhead, but something that's easy to get used to. I would caution folks with children, elderly, and/or sight and mobile-challenged people in your party. There are a lot of steps up and down throughout the main level of the home that require constant awareness. Otherwise I would recommend this home if you just need the very basics and a lot of sleep space. One thing I did appreciate was that the management called us prior to check-in to welcome us and gave us a 24-hr phone number to call in case of after-hour emergencies. It was a comfortable stay.
Vicki R.
2019 年 10 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Vicki, Thank you for your review and for staying at our property 1229936. The steps are visible on the pictures and the different levels mentioned in the listing description. We are glad to hear that you had a comfortable stay with your family at our beautiful, spacious and quiet home. We hope to see you again.
宿泊者限定の口コミ
6/10 (普通)
Dayna D.
2019 年 9 月 18 日
良かった点 : 清潔度、チェックイン、掲載情報の正確さ
気になった点 : コミュニケーション
House was OK, Property Manager Communication was not
The house itself was fine. Lived up to the pictures online however several items are in need of repair (the 2nd floor bathroom vanity was falling off of the wall!). We were not informed upon arrival that the stove top was not working (it had been disconnected) therefore making it difficult to cook. We also were not informed that a repairman would be arriving to fix the stove top. We only received a call from the property management company about an hour after the repairman showed up. Based on all of the information that we had to provide up-front to the property management company I expected better communication and service.
Dayna D.
2019 年 8 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Dayna, Thank you for your review and for staying at our property 1229936. I’m sorry to hear about the miscommunication. Our maintenance team and professional vendors are addressing any issues as soon as they are reported. Unfortunately, the guests prior to your stay had damaged the stove-top knob and a part needed to get ordered, and it was scheduled for install as soon as it arrived. We have repaired the vanity after your feedback to us. We apologize for any inconvenience and hope to be hosting you again soon.
宿泊者限定 の口コミ
10/10 (非常に良い)
Diedra H.
2019 年 8 月 24 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Satisfied Customer
We had a few hiccups however the manager addressed every issue. The house is located in the College Park area of Atlanta, close to the airport, which is kind've a rough part of town... However the house itself was really nice and somewhat secluded. Overall my family and I had a great time and will definately use VRBO (Ventura) again.
Diedra H.
2019 年 7 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Diedra, Thank you for your review and for staying at our property 1229936. The city of College Park is a rather large city and like any other big city, there are pockets of bad neighborhoods and good neighborhoods all around Atlanta. Our homes are all within quiet and safe neighborhoods and subdivisions and we didn’t have any issues at our neighborhoods with women, families and business clients renting our furnished rentals every week for the last 3 years. We are glad to hear that you and your family had a great time at the house and we hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
Anthony R.
2019 年 8 月 13 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Nices home in Atlanta
Beautiful home ! need more tv in bedrooms
Anthony R.
2019 年 7 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Anthony, Thank you for your review and for staying at our property 1229936. The amount of TVs provided at the property is mentioned in the listing description on the pictures. We are glad to see your perfect rating and that you had a nice stay at our beautiful home. Welcome back any time.
宿泊者限定の口コミ
8/10 (良い)
Andrew J.
2019 年 6 月 26 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great Stay
We had a wonderful experience at the property. The house was clean, everything worked. The hottub wasnt cleaned, but besides that there are no complaints.
Andrew J.
2019 年 6 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 21 日)
Hi Andrew, Thank you for your review and for staying at our property. All of our hot tubs and pools are getting cleaned before each guests arrival by a professional hot tub / pool vendor who is also sending us pictures after each service. The hot tub water can get dirty if the use instructions are not followed which we provide each guest to ensure the water remains clean even with large groups and in between the weekly vendor visits. We were a bit confused reading your review about the hot tub as there was no call or message from you about any issues during your stay. We are glad that you had a wonderful experience and hope to see you again.
宿泊者限定の口コミ
10/10 (非常に良い)
David G.
2018 年 9 月 27 日
Surprising luxurious!
We enjoyed this lovely home very much. It was home away from home as we celebrated a family wedding in ATL. We loved the comfortable rooms with TV's etc and also enjoyed the pool and Jacuzzi. Also appreciated getting a refund when our number reduced by 2 people. Thanks very much for sharing your home. We definitely recommend it to others and would stay there again!